A wishlist improvement to QF booking process - infant meals

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AisleSeat

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Nov 11, 2016
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My most recent booking and subsequent phone call follow up with QF highlighted an issue to me that could be solved with a change to the UI of the booking form.

In the booking we added my son (who's an infant). QF subsequently assigned him an infant meal. However, he's 1 and eats proper food, not puree anymore.

I couldn't change his meal online and had to phone up to request that he gets a child meal.

It seems if you're adding an infant (0-2), they just get assigned an infant meal, regardless if they're 5 months or 18 months.

A simple change to the booking could solve this issue. When adding an infants details, there could be 2 radio button options:
  • Infant meal
  • Child meal
A parent would know which meal their child would need.

I don't know what the cost difference to an airline is between the two meal types.
Given how there are only 7 bassinets on an A380 (the most bassinets on any aircraft type), I don't think it would break the bank for an airline to have to load an extra 7 child meals (at a maximum).

Thoughts?
 
My most recent booking and subsequent phone call follow up with QF highlighted an issue to me that could be solved with a change to the UI of the booking form.

In the booking we added my son (who's an infant). QF subsequently assigned him an infant meal. However, he's 1 and eats proper food, not puree anymore.

I couldn't change his meal online and had to phone up to request that he gets a child meal.

It seems if you're adding an infant (0-2), they just get assigned an infant meal, regardless if they're 5 months or 18 months.

A simple change to the booking could solve this issue. When adding an infants details, there could be 2 radio button options:
  • Infant meal
  • Child meal
A parent would know which meal their child would need.

I don't know what the cost difference to an airline is between the two meal types.
Given how there are only 7 bassinets on an A380 (the most bassinets on any aircraft type), I don't think it would break the bank for an airline to have to load an extra 7 child meals (at a maximum).

Thoughts?
Given I’ve known airlines to run out of adult meal preferences even in Business I’m not expecting you to have great success here.
 
I don't know what the cost difference to an airline is between the two meal types.
Given how there are only 7 bassinets on an A380 (the most bassinets on any aircraft type), I don't think it would break the bank for an airline to have to load an extra 7 child meals (at a maximum).

Thoughts?

I am absolutely not disagreeing with you but if there's a way QF doesn't have to pay for something then I guarantee seven extra child meals will not be loaded on a flight.
 
I couldn't change his meal online and had to phone up to request that he gets a child meal.
Were you successful in getting this done? If so, the airline is clearly able to do it so it seems a sensible idea to allow the pax to choose this type of meal on the website. No different to ordering a gluten free or vegetarian meal.

But there are many things that could make a booking process (on any airline) better for some or a lot of passengers. Airline needs to weigh up what's worthwhile.

Loading a spare 7 kids meals just in case just won't happen. Too much wastage.
 
Were you successful in getting this done? If so, the airline is clearly able to do it so it seems a sensible idea to allow the pax to choose this type of meal on the website. No different to ordering a gluten free or vegetarian meal.

But there are many things that could make a booking process (on any airline) better for some or a lot of passengers. Airline needs to weigh up what's worthwhile.

Loading a spare 7 kids meals just in case just won't happen. Too much wastage.
Yes, when I phoned I just requested it and explained why. They changed it without question. It now appears as Child meal (2-11) next to his name
 
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