A reasonable compensation?

[Bulkman]

Re: A reasonable compensation? NO

Bulkman,

Welcome to AFF.

Though probably a technically correct first post a little compassion would be appropriate here as the OP was seeking help and advice about his situation and not a lecture.

Fair enough Straitman, was a little harsh but Qantas is one of the few airlines I fly on now that continue to assist to a level greater than what is absolutely required and I would like that to continue but if people continue to seek compensation for stuff that is completely out of the airline's control that will be gone and you will see what they are absolutely required to do any nothing more.

Life happens and sometimes there is no one to blame. That's what travel and health insurance is for..........

 

[Syshan]

Bulkman,
I was merely after some advise. It was stressful enough after all that happened and as I mentioned earlier I don't place the blame for my daughters hospitalization directly on Qantas. If we did pack extra food for the baby and never relied on anyone to provide us with baby food, but altogether 5 days of delay would exhaust any reasonable amount of backup. There were a lot of little things that happened during the time we were stranded that I did not mention but we understood the dilemma Qantas faced and the fact that it was totally out of their control. In fact we could not speak highly enough of the effort the ground staff put in to assist us in LAX. Perhaps You would be a bit more sympathetic if you experienced what we went through.

 

[markis10]

Syshan,

Have you provided feedback to QF and if so has it been responded to? I am sure we would all not like to be in your situation, regardless of how prepared we thought we might be!

 

[Syshan]

Yes. I've written two feedbacks, one via email immediately upon our return to Sydney and a second one sent by fax only two days ago after failing to get a response on the first one. I guess the customer care staff are flat out responding to thousands of feedbacks right now..