A bit of semantics: QFF points may take up to X weeks to be credited

[defurax]

I'm sorry for the rant...I know it's a first world problem, but I've reached a point of exasperation with delays in QF crediting points to my account. What the f*$^ do they mean by "Members must include their Frequent Flyer number when purchasing vouchers. Qantas Frequent Flyer points may take up to 8 weeks to be credited to your account. " and "If your booking includes a bundle fare which is eligible to earn Qantas Frequent Flyer points and Status credits, all you have to do is provide your Qantas Frequent Flyer number and you will receive your points and Status credits within 6 weeks of travel."

So what do we have here: A "MAY" which I now understand should be interpreted as "MAY OR MAY NOT" and a "WILL" which is kind of a stronger word when points have failed to post after 6 weeks. So here I am 8 weeks later and no points in sight.

Unfortunately I haven't been a member of AFF for 12 months, so I can't send my questions to RedRoo for a free steak at RockPool...but if someone feels like it why not asking them: "What are the steps involved in crediting points which makes it such an inefficient process? Are computers involved in the process or transactions are written down on small post-it stickers?"

I can't imagine another industry that could get away with it (e.g Superannuation funds: your contribution might appear in your account at some point, X weeks, whatever...)

Rant over

 

[mannej]

I'd imagine its standard cough covering. Just like the contract I signed to build my house had the your house may take 14 months when it only took 6 months.

 

[markis10]

Considering how many systems are needed with so many partners, QF does a pretty good job of getting your points to you quickly, imagine if all the computers wanted to exchange data at once, that is why they have in place slots where each partner talks to QFF for points data etc. Ironically the frequent offender happens to be a Qantas group airline when it comes to sluggish posting.

 

[medhead]

The 8 weeks related to the bonus points that were offered for buy gift vouchers before, I would guess.

The 6 weeks relates to points from taking flights. These are 2 different earning activities and it is reasonable o have difference timeframes.

 

[defurax]

Considering how many systems are needed with so many partners, QF does a pretty good job of getting your points to you quickly, imagine if all the computers wanted to exchange data at once, that is why they have in place slots where each partner talks to QFF for points data etc. Ironically the frequent offender happens to be a Qantas group airline when it comes to sluggish posting.

No offence, but how can you say they do a pretty good job if they failed to give me my points 8 weeks after I bought gift vouchers and flew on a JQ Starter Plus bundle? That's the whole point of my post that they can't follow their own deadlines. Should I be happy with mediocrity?

 

[markis10]

Should I be happy with mediocrity?

Have you got a choice?

As for saying they do a good job, having been a long time QFF member (over 15 years) I can say they do, and I am sure members of other program's would agree, of course there is always room for improvement, while a reasonable person would acknowledge mistakes happen from time to time. Cest la vie.

 

[sumthinfornuthin]

Have you got a choice?

As for saying they do a good job, having been a long time QFF member (over 15 years) I can say they do, and I am sure members of other program's would agree, of course there is always room for improvement, while a reasonable person would acknowledge mistakes happen from time to time. Cest la vie.

I agree
i got my voucher points within 4 days of buying
longest it has taken for flight points is 2 days
the only issue I had was a PRICE PROMISE hassle that took 3 months of arguing to get the 1,000 points and that was from a supplier
i only got them after hassling QANTAS using the argument that their website provided the promise and they had a vicarious liability to provide the points as I had fulfilled the requirements which I had documented and proven to them which they had previously agreed and it therefore should not be my problem to chase their partner
I think they got sick of me and credited the points just to get rid of me

 

[Ontime]

I flew a Jetstar bundle on November 29 still waiting for points and status credits and have advised Qantas in December via web of missing points and rang once. Really poor service given Jetstar is part of the Qantas group.

 

[dazzaredroo]

My partner and I have never experienced a problem with crediting points usually it has been the next day with the longest wait being 4 days after which we phoned the FF line and the agent said it would be 3 days because of them manually adding the points however after the call the points and credits were in the account within 48 hours. My partner bought a voucher for me to use over christmas and the points were credited to her (for the purchase) within 3 weeks and I received my points and credits when I have flown as above.

 

[elbarto]

No offence, but how can you say they do a pretty good job if they failed to give me my points 8 weeks after I bought gift vouchers and flew on a JQ Starter Plus bundle? That's the whole point of my post that they can't follow their own deadlines. Should I be happy with mediocrity?

Out of curiosity when did you buy the voucher? I bought some in early Dec and then more in late Dec and only have the points for the first lot of vouchers.

 

[defurax]

Out of curiosity when did you buy the voucher? I bought some in early Dec and then more in late Dec and only have the points for the first lot of vouchers.

December 18

 

[k_sheep]

Good reminder. I haven't gotten any points for vouchers yet and it's been >8 weeks. Time to email or call I guess!

 

[samh004]

In relation to your second query of 6 weeks, I gather from the language that that's with Jetstar, and as such it's a completely different ball game until Qantas decides that their handling of FF's on the other half of their 2-brand strategy is hurting their core business. Who knows when they'll wake up to that, but until then, your beef is with Jetstar and their coughpy systems, not Qantas, unfortunately. Unless of course I misread and that second part of your query has nothing to do with Jetstar, then this is just my rant for the day

 

[defurax]

In relation to your second query of 6 weeks, I gather from the language that that's with Jetstar, and as such it's a completely different ball game until Qantas decides that their handling of FF's on the other half of their 2-brand strategy is hurting their core business. Who knows when they'll wake up to that, but until then, your beef is with Jetstar and their coughpy systems, not Qantas, unfortunately. Unless of course I misread and that second part of your query has nothing to do with Jetstar, then this is just my rant for the day

You are right that JQ might be at fault here, but the problem is that Missing Points claims for airline partners have to go through QF online form. After lodging the online claim you get an email from QF saying that in 14 working days you will see the status of that claim in your online activity statement (successful or not). It appears that this is not true either as my activity statement does not have a line saying: JQ Flight X Discount Economy (accepted or rejected). I should have made that point clearer in my initial post. I also emailed itinerary last week.
So I feel that at this point, I have the right to be mad at QF

 

[hdfb]

Bought my gift voucher on 28th December, it was the last day pretty much, points have not been credited yet.