- Joined
- Jun 27, 2012
- Posts
- 3,131
- Qantas
- Platinum 1
I'm sorry for the rant...I know it's a first world problem, but I've reached a point of exasperation with delays in QF crediting points to my account. What the f*$^ do they mean by "Members must include their Frequent Flyer number when purchasing vouchers. Qantas Frequent Flyer points may take up to 8 weeks to be credited to your account. " and "If your booking includes a bundle fare which is eligible to earn Qantas Frequent Flyer points and Status credits, all you have to do is provide your Qantas Frequent Flyer number and you will receive your points and Status credits within 6 weeks of travel."
So what do we have here: A "MAY" which I now understand should be interpreted as "MAY OR MAY NOT" and a "WILL" which is kind of a stronger word when points have failed to post after 6 weeks. So here I am 8 weeks later and no points in sight.
Unfortunately I haven't been a member of AFF for 12 months, so I can't send my questions to RedRoo for a free steak at RockPool...but if someone feels like it why not asking them: "What are the steps involved in crediting points which makes it such an inefficient process? Are computers involved in the process or transactions are written down on small post-it stickers?"
I can't imagine another industry that could get away with it (e.g Superannuation funds: your contribution might appear in your account at some point, X weeks, whatever...)
Rant over
So what do we have here: A "MAY" which I now understand should be interpreted as "MAY OR MAY NOT" and a "WILL" which is kind of a stronger word when points have failed to post after 6 weeks. So here I am 8 weeks later and no points in sight.
Unfortunately I haven't been a member of AFF for 12 months, so I can't send my questions to RedRoo for a free steak at RockPool...but if someone feels like it why not asking them: "What are the steps involved in crediting points which makes it such an inefficient process? Are computers involved in the process or transactions are written down on small post-it stickers?"
I can't imagine another industry that could get away with it (e.g Superannuation funds: your contribution might appear in your account at some point, X weeks, whatever...)
Rant over