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2019 Skytrax Worlds best Airline

Quickstatus

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I wonder what is the utility of these awards?
In a way it’s similar to wine award/medals.
I’ve only patronised 5/10 of the first list and an unsure how this helps me.
What’s the underlying selection method?. Apparently this is passenger feedback?
 

odysseus

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Feb 16, 2009
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Just an online poll. But it boosts awareness of Skytrax to the passengers voting, and thus brand awareness, which gives more desirability to Skytrax to its airline customers. And gives the airlines something they can promote in marketing.

Nothing scientific or rigorous to it, but you can see how it helps both sets of businesses.
 

dajop

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It's always interesting to see these lists when they come out, but I won't be making any purchasing decisions based on them.

It is interesting, but despite the consulting fees etc, they do tend to reflect the current general consensus of the various airline related forums, reviewers and bloggerati. (But you will always get some bad reviews of every airline from time to time).

If you look at their top 10, most of the airlines on that list would probably be well established as reliable, quality carriers (although TG does surprise me fa little). It probably gives more of a boost to less well known carriers, such as EVA and Hainan. I know based on reviews and ratings I've flown EVA a couple of times recently and been pleasantly surprised, such that I would happily travel them (if they offered the right routing) over most of the other carriers in the Top 10.
 

Mattg

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It is interesting, but despite the consulting fees etc, they do tend to reflect the current general consensus of the various airline related forums, reviewers and bloggerati. (But you will always get some bad reviews of every airline from time to time).

If you look at their top 10, most of the airlines on that list would probably be well established as reliable, quality carriers (although TG does surprise me fa little). It probably gives more of a boost to less well known carriers, such as EVA and Hainan. I know based on reviews and ratings I've flown EVA a couple of times recently and been pleasantly surprised, such that I would happily travel them (if they offered the right routing) over most of the other carriers in the Top 10.
That's probably true, but why did they drop TK to a 3-star airline shortly after they ended their agreement with Skytrax? IMHO TK is a 4 or even 5 star airline.

It also seems strange that they would upgrade LH to a 5-star airline shortly after they paid Skytrax for consulting based on a product that has not even been launched yet. I do like LH and personally think they deserve the 5-star rating, but it does make you wonder.
 

Zanzara

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Interesting... wonder how they work out the 'cleanest airline'? Microbiological swaps of the trays, white glove inspection of the Du nnies? Clean galleys? Is it based on aircraft emissions? Fresh clean aircraft paint jobs?? What with quick turnarounds and large scale cost cutting, IMHO there are a lot of planes with pretty dusty and dirty interiors flying now.
 

Melburnian1

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That's probably true, but why did they drop TK to a 3-star airline shortly after they ended their agreement with Skytrax? IMHO TK is a 4 or even 5 star airline.

It also seems strange that they would upgrade LH to a 5-star airline shortly after they paid Skytrax for consulting based on a product that has not even been launched yet. I do like LH and personally think they deserve the 5-star rating, but it does make you wonder.
Mattg, just out of interest, how do you know TK terminated and LH commenced a consultancy agreement with/from Skytrax?

Not doubting you, but it's something I've not seen reported.
 

Mattg

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Mattg, just out of interest, how do you know TK terminated and LH commenced a consultancy agreement with/from Skytrax?

Not doubting you, but it's something I've not seen reported.
It was fairly widely reported at the time. I don't remember exactly where I read/heard it.
 

p--and--t

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All airlines have there pluses and minuses and the experience will vary flight to flight depending on a myriad of factors, including passengers mood LOL but some airlines seem to get it right more often than not.

Based on personal experience there's one airline (LH) in their top 10 (non LCC) I don't intend travelling on again in a hurry, especially in Y+ if there are other carriers, other options.

Nor will I fly EK in Y if there is another option. (5 flights, 5 bad experiences)

Out of dozens of airlines, I've also flown on; QF, SQ, CX and QR that are on the list I would certainly be OK booking again.

No experience yet with BR, HU, NH.

I haven't flown TH for 20 years so not sure where they are at now.

Validity of Skytrax rankings - not so sure
 

juddles

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Hmmmm..... so Qantas makes the generic top ten list, but disappears when you talk about cabin staff. Am thinking that these lists are reasonably accurate :)
 

p--and--t

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Hmmmm..... so Qantas makes the generic top ten list, but disappears when you talk about cabin staff. Am thinking that these lists are reasonably accurate :)
I was going to disagree and then noted EK was dropped from the list (all my EK Y experiences woeful), I am in agreement with that, so maybe there is some correlation in the rankings to actual.

While I like travelling QF, I find QF cabin crews annoyingly variable from fantastic (had some really great experiences) to so-so. But not had a really bad crew like on some airlines.
 

juddles

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I was going to disagree and then noted EK was dropped from the list (all my EK Y experiences woeful), I am in agreement with that, so maybe there is some correlation in the rankings to actual.

While I like travelling QF, I find QF cabin crews annoyingly variable from fantastic (had some really great experiences) to so-so. But not had a really bad crew like on some airlines.
I have recently suffered some really annoying failures with QF crew, but despite this still rank QF very highly. At the end of the day the Skytrax awards are probably skewed by underlying financial influences, but IMHO are still as valid as anything else out there to produce rankings.
 

justinbrett

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This is an honest explanation of how skytrax works by YouTuber Josh Cahill. I don’t have much faith in them after watching this.

 

pauly7

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Skytrax is barely worth the energy taken to write this post. I find it pretty useless and suspect it’s a bought and paid for endorsement.
 

MEL_Traveller

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Still confusing. How do Hainan, Qantas and Thai make the top 10 but JAL doesn't even get a look in? Hainan and Thai don't have PEY. JAL has skywider seats in economy and apex suites in business. And offers PEY pax lounge access as part of the product.

Somethings fishy here.
 

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