15% On Line Redemption booking discount Ends

[deluxeflyer]

Bad news folks.
got the news in an email today sugar coated as "You deeserve more than 15% off" -
but only when we feel like having a promo.
Sorry no link to put in - opens a pdf for FAQ about the end.
MH NFI.

 

[deluxeflyer]

Here is a copy and paste of the FAQ.


FREQUENTLY ASKED QUESTIONS (FAQ)
1. When will the15% off online redemption be discontinued?
The 15% off online redemption will no longer be applicable effective1st August 2016.
2. How do I enjoy Enrich miles discount with the discontinuation of 15% off online redemption?
As our valued Enrich member, you will enjoy a better reward from Enrich through our redemption campaigns throughout the year.
3. Why is the 15% off online redemption discontinued?
With Enrich quarterly and frequent redemption promotion offers throughout the year, the 15% off online miles will no longer apply.
4. Is there a replacement for 15% off online redemption?
No. Prevailing redemption miles offer will apply from time to time.
5. Will there be other exclusive discounts I can enjoy on online redemption activity?
No. Prevailing redemption miles offer will apply from time to time
6. Does Enrich have the right to cease the 15% off online offer anytime?
Yes
7. Is the discontinuation of the 15% off online redemption permanent?
Yes as this has been offered since 2009.
8. Does it impact the Cash + Miles redemption?
Yes, member will no longer get the 15% off online discount for Cash + Miles redemption online.
9. Does it impact other Enrich services eg. Enrich Express, Enrich Transfer and Enrich Extension?
No, currently the 15% off online discount does not apply for this Enrich Services
10. Is there a difference in redemption miles if member perform redemption online or offline effective 00:00 on 1st August 2016, Malaysian Local time (GMT +8)?
No. Only the channel of redemption will be different as follows:
a. Online redemption will have members logging in to his/her Enrich account to redeem.
b. Offline redemption, members may contact our Call Center or approach our ticket office for the redemption.
11. What is the last date for members to redeem at 15% off online?
The 15% off online will end 23:59, on 31st July 2016 for all redemption booked and ticketed on Enrich online.
12. How do I get to know about the offers from Enrich?
You can find out on Enrich offers at Enrich | Malaysia Airlines
To receive Marketing email communication from Enrich, please log in to Enrich Online at enrich.malaysiaairlines.com and check your Update Profile is set-up with consent to receive emails from Enrich

 

[dajop]

Another mileage devaluation. Good thing I used up all of my Enrich miles when they did the big devaluation back in February last year. My main concern is whether this decision will be contagious and spread down the Malay peninsula to SQ, who have admittedly offered the discount for a lot longer than MH.

 

[merc250]

Another mileage devaluation. Good thing I used up all of my Enrich miles when they did the big devaluation back in February last year. My main concern is whether this decision will be contagious and spread down the Malay peninsula to SQ, who have admittedly offered the discount for a lot longer than MH.

Yes, sadly yet another devaluation of our Enrich frequent flyer points! They're trying to put a positive spin on this, but it just doesn't hold water!

I've complained to MH Enrich several times that the promotion's they comes up with are useless & extremely bad value if you live in Australia. All the promotion's are ex Kuala Lumpur & if you take their shop called discounted points say SYD KUL SYD and then add say a KUL BKK KUL, the discounted points add up to much more than the non discounted through points SYD BKK SYD. So MH promotion's are a waste of space!

When are MH going to learn that not all MH Enrich members live in Malaysia & provide a service to them too!!!

 

[MH_fan]

Major fail. Seriously. What are they smoking? Have to find a way to burn the rest of my Enrich points now.

 

[Virgin Bart]

The answers to questions 6 and 7 are bizarre and show a poor level of customer relations.

 

[potm]

Just transferred some amex points to make a booking for Christmas and to use up the rest of my points.
Sad to see the discount go, enrich was the only program that was easy to get availability on. Well just have to go with Singapore from now on and book earlier.

 

[Mattg]

I'm not sure which is worse - removing the discount, or advising Enrich members with an email that has the subject "You deserve more than 15% off".

I must admit, when I had a quick glance at the email I did not notice that crucial piece of information about online redemptions.

Yet another devaluation for the Enrich program...

 

[andye]

I think they worked out that avoiding the call-centre was incentive enough to redeem online

Seriously though, I have chosen to take paid work flights on MH in order to get points for their previously good J redemptions. The only thing they can offer from Enrich now is availability

 

[prozac]

No loss here. Disappointing service by comparison to others and lacks security at KUL dulled my passion some time back.

 

[trippin_the_rift]

I wonder how many folks knew about the discount for online bookings and if it had any effect on reducing load on their call centres.

In Australia for example (a core market), the credit card/bank transfer rate at 1:1 no longer stacks up to transfer to Enrich.
Krisflyer and Asia Miles represent superior value, can have lower taxes - and better air product to boot.

So while it likely doesn't affect MH addicts who live in Malaysia - the biggest hit are those warehousing their miles at the likes of Citi and Amex MR.

 

[oliverd]

Just transferred some amex points to make a booking for Christmas and to use up the rest of my points.
Sad to see the discount go, enrich was the only program that was easy to get availability on. Well just have to go with Singapore from now on and book earlier.

Yes, I've booked at three OS family holidays in J as Enrich always had great availability. Hopefully 4x J on SIA is possible if one books early enough ahead. (I've almost given up completely on QF as even upgrades to J are hit and miss...)

 

[oliverd]

I think they worked out that avoiding the call-centre was incentive enough to redeem online

The one down-side of using Enrich... When I've had to make change to a redemption booking it's been tempting to make a completely new booking and lose the points on the original one, than try and explain the change to a call centre agent!

 

[scheps]

I think the last minute availability will still get me. but planned trips will see me going with others.