131131 only manned 0700 to 1900 Sydney time Mon to Sat

[maroonone]

SWMBO got a sms at 2200 tonight saying tomorrow’s flights (starting at 0700) had changed further details to follow. Went into MMB but nothing there. Rang 131131 and got a message regarding the hours as in the header but press 1 for imminent travel. All sorted but when I logged into my account got the verification text which advises if you didnt try to log in to call - you guessed it 131131. I know in the past at odd hours you were not really getting a QFF person but at least they answered as Qantas premium. Also feel sorry for the sandgropers who now can only realistically contact up to 1600 when DST kicks in.
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[calmelb]

I've called at odd hours before, such as afternoon in London (after midnight AEST) using the international number (+612...). Haven't heard that before (except for the FF service center which I know is hour based).

 

[TheInsider]

13 11 31 option 2 is the frequent flyer service centre - not reservations.
Option 1 just routes back to reservations - 13 13 13

 

[Isochronous]

The JNB call centre probably takes over outside those hours

 

[exceladdict]

Sounded like manila last night at 8pm WST

 

[Spongbob]

Is the OP sure all the staff are men?