Just got off the phone to them. Asked to transfer to cancelation (<-- spelt?) area, and was honest and direct regarding my opinion and question as to why not everyone recieved the email offer of 10k points. He will pass the feedback to his boss(s), who may send it to the correct department.
Offers for everyone = more members staying, no offers for me = I will be prepaired to cancel!
He gave an offer I couldn't refuse.... 5,000 points NOT to ditch the card.
2,500 points directly credited into QFF within the next 24/48 hrs.
2,500 points directly into QFF within 90 days (Feb 30th, 2013 max).
He understood me exactly, noticed I've been with them for 7 months ($290 per year or so isn't it?) and asked if it would tempt me to stay.
$290 ish in fees each year for nothing in bonus points for USING the card, bonus points given for NOT using the card, or make it even.... All card users should be given the offer
(s), otherwise they may lose customers!
Happy rant over.
Did you end up contacting them regarding not recieving the offer? I might ring them right after this message to ask "more details" about the bonus 10k points I wasn't offered....