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I am surprised that QF does not get ahead of the action when they find it necessary to downgrade a pax who has a confirmed higher class booking. They cannot possibly believe that any pax would be happy about being downgraded in the absence of appropriate compensation. In our case our direct...

On enquiring of Qantas I get a response that indicates all e tickets are queued whether paid flight that are changed by Qantas or redemption flights where Qanats initiated a change. Our reality is that it takes 3 or even 4 phone calls weeks after the change has been effected to obtain a new e...