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I will never fly with Jestar again. The airline is run only to accomodate the staff. Customer service is non existent. The staff lie to avoid adressing service issues. They said: "sorry, we can't help you, no refund, you are on your own, we can't help you find an alternative flight as we are...

What exactly does that mean. You either board or you don't. How does one "pre board". Literally it means you are still in the lounge. Pre - meaning "before" and board - meaning "getting on the plane" Is it just me that doesnt get it?

Fly a lot - obviously. New here too.