Jetstar - why would anyone bother?

[hopes]

I will never fly with Jestar again.
The airline is run only to accomodate the staff.
Customer service is non existent.
The staff lie to avoid adressing service issues.

They said:
"sorry, we can't help you, no refund, you are on your own, we can't help you find an alternative flight as we are too busy, please step aside as we have some staff arriving with our coffees, too bad, read the small print, (what is the point of an eticket) do you want us to put an unsafe aircraft in the sky?, we are nothing to do with Qantas (what?) "

They gave me their website address if I wanted to complain. Thats useful!

What a load of rubbish.

 

[hopes]

I will never fly with Jestar again.
The airline is run only to accomodate the staff.
Customer service is non existent.
The staff lie to avoid adressing service issues.

They said:
"sorry, we can't help you, no refund, you are on your own, we can't help you find an alternative flight as we are too busy, please step aside as we have some staff arriving with our coffees, too bad, read the small print, (what is the point of an eticket) do you want us to put an unsafe aircraft in the sky?, we are nothing to do with Qantas (what?) "

They gave me their website address if I wanted to complain. Thats useful!

What a load of rubbish.

I changed to QF - a pleasure. Returned by DJ - a pleasure.

I did manage to get a full refund after enlisting some help from my agent.

I am amazed joe public put up with what is cleary the worst airline I have ever had dealings with and I have flown:

British Airways
Sabena
Thai
FEAT (Taiwan)
Philippine
singapore
Aero Peru
LAN Chile
Varig
British Midland
Ryan air
Virgin atlantic
Air Mada gascar
Al Italia
Scandinavian Airlines
EVA
Cathay Pacific
Garuda
Malaysian Airlines
Silk Air
Air Maroc
Air France
JAL
ANA
British Caledonian
Rex
QLink
Qantas
Iberia
El Al
Logan air
Air New Zealand
Air China
Asiana
Korea Air

And probably a few more I can't quite recall.

 

[straitman]

I will never fly with Jestar again.
The airline is run only to accomodate the staff.
Customer service is non existent.
The staff lie to avoid adressing service issues.

They said:
"sorry, we can't help you, no refund, you are on your own, we can't help you find an alternative flight as we are too busy, please step aside as we have some staff arriving with our coffees, too bad, read the small print, (what is the point of an eticket) do you want us to put an unsafe aircraft in the sky?, we are nothing to do with Qantas (what?) "

They gave me their website address if I wanted to complain. Thats useful!

What a load of rubbish.

hopes,

A few details would really make it a lot easier to comment appropriately. As written this sounds, from where I'm sitting, to be a wind up.

 

[hopes]

hopes,

A few details would really make it a lot easier to comment appropriately. As written this sounds, from where I'm sitting, to be a wind up.

I booked 6 to MEL to SYD for the day. 9 am flight.

Website told us we could only check in at the airport. We arrive to find that the check in computers (we only had hand luggage) directed to the 2 mile long queue. After queuing for ages at the Domestic terminal, we were told they couldn't check us in as we were leaving from the International terminal. Nothing tells you this in advance. We went to international - queued again - were told the flight was delayed till midday. I asked to be transferred to another flight. They said sorry we dont deal with the domestic terminal. You should have read the small print, no you cant have a refund. fob off fob off fob off. Step aside please.

My agent managed to get us all, on Q and considerable extra expense. He told us JStar were pretty hopeless - )but marginally better than Tiger) and told me to give up on them.

I got a full refund and apology later in the pm. Too little too late.

I dont call that a wind up.

 

[TheInsider]

I booked 6 to MEL to SYD for the day. 9 am flight.

Website told us we could only check in at the airport. We arrive to find that the check in computers (we only had hand luggage) directed to the 2 mile long queue. After queuing for ages at the Domestic terminal, we were told they couldn't check us in as we were leaving from the International terminal. Nothing tells you this in advance. We went to international - queued again - were told the flight was delayed till midday. I asked to be transferred to another flight. They said sorry we dont deal with the domestic terminal. You should have read the small print, no you cant have a refund. fob off fob off fob off. Step aside please.

My agent managed to get us all, on Q and considerable extra expense. He told us JStar were pretty hopeless - )but marginally better than Tiger) and told me to give up on them.

I got a full refund and apology later in the pm. Too little too late.

I dont call that a wind up.

Sorry but it's a delayed flight, what do you want? JQ actually have a better OTP than Virgin Blue at the moment.

Your 'e-ticket' states it's an international flight from T2, also when you book it, it states that information.

What 'small print'?

So you get a refund and a apology, yet you still complain?

You choose to ignore the 'small print' or agent doesn't advise you it's from T2, yet it's the airlines fault?

 

[hopes]

Would love to know what you are talking about?

Sounds like you missed your flight?
If it was a cancellation they would've given you an option of a refund or next avail flight and/or a QF flight with accom, if it's your away port.
Jetstar do not have e-tickets, they have an itinerary.
Did you read the so called 'small print', the T&C's you agreed to when you booked the flight?
Why would you want them to put an unsafe a/c in the air?
And for JQ to accomodate the staff you must be kidding, they couldn't care about their staff.

It was a delay.
No options given at all.
I had no paper - i never carry paper tickets, havent for many years now including previously on jetstar many times.
i dont read small print, who does.
Why would an airline say an inane thing like "do you want us to put an unsafe plane in the air?" its a stupid an unneccessary comment.
I suspect your last comment is absolutely true.

 

[TheInsider]

It was a delay.
No options given at all.
I had no paper - i never carry paper tickets, havent for many years now including previously on jetstar many times.
i dont read small print, who does.
Why would an airline say an inane thing like "do you want us to put an unsafe plane in the air?" its a stupid an unneccessary comment.
I suspect your last comment is absolutely true.

What options? Move to another MEL-SYD JQ flight, where they have no seats avail (due to the SYD security issue the night before)?

Once again, what 'small print'. The flight information is all the same size on the paper and on the net. And most people read the so called 'small print'.

Well what did you want Jetstar to do? Fly an unsafe aircraft? Seems like anything they would've said it wouldn't have been a good enough answer?

 

[straitman]

I booked 6 to MEL to SYD for the day. 9 am flight.

Website told us we could only check in at the airport. We arrive to find that the check in computers (we only had hand luggage) directed to the 2 mile long queue. After queuing for ages at the Domestic terminal, we were told they couldn't check us in as we were leaving from the International terminal. Nothing tells you this in advance. We went to international - queued again - were told the flight was delayed till midday. I asked to be transferred to another flight. They said sorry we dont deal with the domestic terminal. You should have read the small print, no you cant have a refund. fob off fob off fob off. Step aside please.

My agent managed to get us all, on Q and considerable extra expense. He told us JStar were pretty hopeless - )but marginally better than Tiger) and told me to give up on them.

I got a full refund and apology later in the pm. Too little too late.

I dont call that a wind up.

From your post I would say you were on JQ36 from MEL-SYD. If you booked through a travel agent then they should have told you. If you booked it yourself the booking site does specify that the flight (Departs from International Terminal - T2) and this also shows in a drop down that talks about Airport Information.
9:00 AM
Melbourne - Tullamarine

10:25 AM
Sydney

JQ 36
(Airbus A330) $59
$69
$299
$329
(Departs from International Terminal - T2)*
* From the JQ booking web site. (Sorry about the poor formatting.)

To more seasoned flyers the other clue is that the aircraft is an A330 which is used for International flights including domestic sectors of International flights.

Having said this I can understand how you missed seeing the information but at the same time you need to understand that the information was there and it was really up to you to see and understand. I doubt that any other airline would have easily moved you from an International flight to a domestic flight.

 

[anat0l]

Nothing more to say about this thread and poster.

Wind up. I don't know how I can conclude otherwise given the very cavalier attitude of the OP.

I'd also reserve some comments for the OP's agent as well. Whilst JQ don't deserve a mantle for almost anything they do, they should be commended for giving you a refund when you were not entitled to one.

 

[thewinchester]

Nothing more to say about this thread and poster.

I disagree with this - there's much more to be said.

1. Read your ticket.
2. See (1)
3. See (2)

As previously stated, the fact your flight is departing from an international terminal is made clear in both the reservations engine, and on your JQ-issued PNR.

As the OP can see, that once the facts of his case are available, it proves he is fairly and squarly in the wrong here no matter how much moaning and screaming they might do.

 

[LiamR]

Its hard not to know you are leaving from an international terminal when you see this, and you have to click the box saying you are find to depart from an international terminal...

 

[Austman]

It was a delay.
No options given at all.
I had no paper - i never carry paper tickets, havent for many years now including previously on jetstar many times.
i dont read small print, who does.
Why would an airline say an inane thing like "do you want us to put an unsafe plane in the air?" its a stupid an unneccessary comment.
I suspect your last comment is absolutely true.


I got a full refund and apology later in the pm. Too little too late.

So this was, in reality, a 3 hour delay after you went to the wrong terminal. And check-in staff there would not offer other options? And you did not like their manner?

But you have been on Jetstar "many times" (so you previously and this time have bothered with them). And you got an apology and full refund a few hours later?

Please tell us your secret!! Sounds great to me!

 

[sergeyvzn]

If I was Jetstar - giving him a refund etc and copping a lot abuse after that in the posting - I would take the refund back

 

[drron]

Now you are all presuming that the OP booked online but my reading is that an agent booked the flights and the OP was trying to OLCI on line so comments on the JQ booking page may well be off the mark.
However if that is indeed what happened your agent needs a rocket for not stressing this was from the International terminal.
But Hopes most around here would be praising JQ in this circumstance as they would be able to have more time in the Flounge.:shock:

 

[farstar]

At least it was MEL-SYD so they were leaving from the same building just a different terminal. If it was the other way around they would be taking the bus.

 

[kpc]

But Hopes most around here would be praising JQ in this circumstance as they would be able to have more time in the Flounge.:shock:

Absolutely!. The first time I took JQ35 as a QF WP, I nearly let out a whoop of joy when I was told my flight was delayed an hour

 

[anat0l]

Now you are all presuming that the OP booked online but my reading is that an agent booked the flights and the OP was trying to OLCI on line so comments on the JQ booking page may well be off the mark.
However if that is indeed what happened your agent needs a rocket for not stressing this was from the International terminal.

I hadn't thought of that. I knew the agent needed to be afforded some of the blame but I forgot that the OP would not have actively seen that they were meant to depart from the international terminal.

In saying all of that, I wonder what did the agent give to them in terms of documentation? If that did not contain any notice of where flights depart (e.g. if the itinerary did not say "JQ... DEPART MELBOURNE TERMINAL 2"), then that really is a problem with the agent! Can you imagine the same agent trying to tell people how to manage other itineraries where there are airports with multiple terminals?

But Hopes most around here would be praising JQ in this circumstance as they would be able to have more time in the Flounge.:shock:

Curb your enthusiasm. Some people may fly the route but are in a hurry, you know.

 

[LiamR]

Curb your enthusiasm. Some people may fly the route but are in a hurry, you know.

You mean people fly to get to get from A to B? Not for the status credits or to try lounges?

Sounds a bit sus to me.:shock:

 

[anat0l]

You mean people fly to get to get from A to B? Not for the status credits or to try lounges?

Sounds a bit sus to me.:shock:

Many people wouldn't get status credits on such a flight choice, plus they are also restricted in terms of LAG carriage. All they get is a better lounge.

Hey, come on - every time I fly the JQi connectors there is a sea of D stickers throughout the cabin. Not all of them can be as crazy as us.

 

[LiamR]

Many people wouldn't get status credits on such a flight choice, plus they are also restricted in terms of LAG carriage. All they get is a better lounge.

Hey, come on - every time I fly the JQi connectors there is a sea of D stickers throughout the cabin. Not all of them can be as crazy as us.

I thought thats why they created Jetstar in the first place