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Sadly you are just causing yourself more harm as they have proven consistently that talking to a brick wall is considerably less futile and more rewarding. Put it down to a life lesson, move on and NEVER give them your custom ever again. An old saying "he who has the gold ... ". Keep yours...

I personally gave up flying Qantas over a decade ago. I browse these forums regularly and just don't understand why anyone continues to give AJ and his band of merry thieves any business whatsoever. The level of service and standard of the product generally has been on the decline for a long...

My perception is that I pay for J personally and I have children whose palate does not extend to the dishes provided. This is not a phenomenon particular to my children, it is a quality that children the world over possess. If Virgin are happy to take my money for the flights then they need to...

Petty does not go close to describing it. For me I used to travel with my family in business. The two children (5yrs +11 yrs) would always simply have a sandwich from the economy menu. Virgin do not cater for children in business but are happy enough to take the funds. This latest change has...

I'm not a lawyer by any means and not even sure if it applies but I thought there were some protections in consumer law in respect to legality of "unfair" contracts (or clauses therein). Seems to me to exclude Business transactions is unfair given everything else is in and moreover to benefit...

Interestingly 4 in our family are Platinum and none of us have received the survey. My immediate thoughts are - Lifetime Platinum, more award space for Platinum (in fact any at all for anyone would be good - can't find anything in coming months to anywhere out of AUS) and automatic upgrades if...

Could not agree more - end result is a whole lot of airlines with worthless loyalty programs.

Re: Jetstar's drip charges and the ACCC I checked the fees on some recent award bookings done on line. One booking the charges came to $76.02 + $30 fee to pay by credit card and to make matters worse I could not readily see an alternate for paying the fee - around 40% credit card fee...

In recent news seems the ACCC is taking Virgin and Jetstar to the federal court over excessive credit card fees on bookings. My immediate reaction to this is "good" - they do charge too much especially on International Bookings - $33 I believe with Virgin per person. What do others think ?

This little bunny will NEVER (under any normal circumstance) fly with Qantas or any of it's affiliates (e.g. Jetstar). I left Qantas back when Ansett was still around because of their arrogance and very poor customer service. At the time I was flying SYD - MEL 3 times weekly (in Business at...

The three of us mostly fly together, myself, partner and son. He is 5 and been platinum with VA for 2 years now. We share points and SC through family pooling and adjust recipient as required. Once one of us renews Platinum points and SC to the next. We fly (as a family) over 2500 SC per year...

I understand this is a post around QFF but just as an illustration around how extreme QF is with taxes for redemption bookings I'll offer the following. I purchased 3 x J return MEL-LAX for next april. (With Virgin) For each the fare was 167,700 points and $62.78 as detailed below. Fare...

I did a flight on January 25 - SIN to MEL in J. I originally had the flight booked for 18th and put it back to 25th. I confirmed with the reservations guy that the Velocity membership was linked to the booking, he assured me it was. I confirmed again at Check-in and again at the lounge. Why so...

Was really just thinking about getting a concept for relative motion, how fast things happen, more an awareness of how the aircraft moves in space etc. At least do it for a bit to see. Indeed!! In talking to those that have flown the beast - very easy to track around the circuit with all the...

I think every pilot should get at least a basic aerobatics rating and do some amount of formation flying. The first time anyone sees a full on spin should not be when they are PIC with 500 hours of straight and level having experienced nothing more than 60 degree AOB in the PPL syllabus and...

A car I rented in Christchurch recently, similar issues. No damage recorded despite there being considerable. I took photos as proof of the fact - digital camera - evidence cheap. I am glad I did because upon my return to Australia I received a call informing me there was new damage and I would...

I too have very similar issues with Europcar. A most frustrating organization to deal with. I've hired maybe 6 cars with them and every time an issue. They are just too difficult to deal with and I need to be far too vigilant to ensure things go as they should. Service is nonexistent and they...

I have had a few experiences where I prebook seats and then have them mysteriously changed for no reason that is apparent. I have made enquires as to why with no plausible explanation. On one occasion recently I was travelling to Auckland out of Melbourne. I arrived at the check-in to be told I...

You are correct - I just watched the video again and took note of the lights. I really thought they went to 4 reds but it stays at 3. Teach me to take better notice !!. Also if that is Munich I have been there at times when I've seen them popping out of cloud at a point just short of the...

The approach lighting is not blurred like that in normal operations - an effect of the video and possible over exposure due to lower light conditions I'd say. The approach lighting intensity is something tower has control over and can be changed at their descretion and/or pilots request. Seems...