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Has anyone had any luck using the Airline Customer Advocate (ACA)? Home According to it's charter "The Airline Customer Advocate is an independent body established in July 2012 as an industry based scheme to facilitate the efficient resolution of complaints from customers about the airline...

After being told by multiple contact centre staff they will call be back no one has. After following up again I've been told they are sending a request through to the Oneworld team to try reissue the original ticket. Even though they cancelled the ticket due to error there seems no attempt at...

Yeah I had that already saying our business class flights were in economy. Only by showing the call centre person how many points were deducted did he seem to accept these even though he said the computer isn't wrong and says economy. I'll try the above but the problem is there are no rewards...

Just had the South African call centre cancel my business classic reward to. Had a sector by another carrier reschedule which would have mean we missed our flight from HK back to Sydney (the rescheduled flight landed after the connection would have already left). Called to ask them to reschedule...

Just had the South African call centre cancel my business classic reward to. Had a sector by another carrier reschedule which would have mean we missed our flight from HK back to Sydney (the rescheduled flight landed after the connection would have already left). Called to ask them to reschedule...

Hi all, Along the same lines as the question above, I am doing a trip SYD-BOSTON. Booking a fair way ahead so I have a few options on how to get to Boston. I am using QF points. Option 1 - Syd-Dallas on QF in First. Dallas to Boston AA in Economy. Total travel time 26 hours 28 minutes and...

So it's likely I'm not being shown the business class fairs due to status downgrade.:mad: I have found flights via HKG on QF and the on to JNB with CX. I guess I may just have to enjoy a few days off in HK!

Just the QF website.

Hi all, I am looking for Business Classic award seat from SYD - JNB and there is no availability for any dates in 2018. Previously I had no problems finding a number of flights but it seems strange there is nothing. Recently lost gold status and no silver, just wondering if it's possible that...

Official Cathay announcement at Cathay Pacific to add Tel Aviv to global network

You are correct, I purchased a single person voucher (last December to take advantage of the extra points) and didn't give much thought to how I was going to use it. I spoke to the call centre last night and this morning and that seems to have sped things up a bit so I'm hoping it won't take too...

This is happening to me to, I have booked a number of flights and cannot view or manage any of them without getting an error. Red Roo, can you help? Also, has anyone had issues with the time taken to issue the ticket when using a voucher? It is taking 24 hours for me to receive the ticket and...

If the booking shows up in your Qantas profile then all you have to do is get the booking reference and use it to download the eticket using the checkmytrip website.

Like reported by other members, I called up and said the card was used for business purposes. I mentioned I did have an ABN and the operator said if that's the case I can keep the card. He did say the ABN would be reviewed to determine if it was being used. It is, so hopefully this means I will...

Re: QF Chauffeur Drive booking up & running :) I am flying in J early 2014 so hope it will be up and running by then. My parents are due to fly in August this yer and were looking forward to using this service. Very poor that Qantas hasn't even contacted customers who booked and paid with the...

Re: QF Chauffeur Drive booking up & running :) Seems like QF63/64 Sydney to and from Johannesburg has also disappeared from the list. It was included as being eligible when the merger was announced but is no longer listed as eligible.

Just received an invite to the Sydney event at 1.13pm. Also surprised to be invited... I'm thinking I must have made the second or third round offers :)

Would appreciate any feedback on 60H. Am scheduled to fly in May and have currently chosen 60H rather than pay for an exit row. Can't select row 43.

Wouldn't 60H have additional leg room? There seems to be some uncertainty on whether this is a good or bad seat, any feedback appreciated as I am scheduled to fly in May and have the choice between 60H or paying for an exit row.

Myus.com also has a "personal shopper" if the store doesn't accept non US based credit cards. They purchase it for you on their credit card and charge you. There is an additional fee for this though, between 3% - 6% from memory.