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unless your flight is seriously imminent, give up and call again. I have had recent interaction with the call centre since the last time several months ago and I suspect the holiday season has impacted on the current poor service I have received. Have you tried changing your flight on line ?

Given late April/May is not that far away I would grab any reasonable classic reward flight irrespective of class asap. Try a multi city search as two separate one ways. Failing that you will need to consider classic plus.

It was Bangkok Airways but I think I have seen this before with China Eastern and possibly other airlines

For bookings well in advance, there are situations where QF reward availability calendar for a partner airline does not align with the actual partner airline availability calendar. QF might show reward seats say 360 days in advance but the actual partner airline calendar is 2 weeks behind. I...

Hi all, my recent experiences with Qantas call centre unfortunately reached a new low. I recently made a reward seat booking from Trat (Thailand) to Bangkok approximately 360 days in advance, the carrier being Bangkok Airways. The points were deducted together with a booking code being...

Finnair business class with the non recline lie flat seat plus the cabin service was my best ever flying experience !

Was this a purchase direct with Kogan or via Qantas Shopping link to Kogan ? I regularly use Qantas Shopping and often have to chase up missing points from a variety of retailers linked through Qantas Shopping. No surprises that Kogan direct throws up similar frustrations.

Several weeks ago at Bangkok airport for a Finnair flight to Helsinki, there was a hand written upgrade cash price at the check in counter for both business and PE upgrades. PE had actually sold out. I mentioned to the check in staff that the price was very reasonable and no surprises they said...

Update: After collecting the car a few weeks ago and signing the rental agreement, the agreement DID NOT contain the parking rule. The parking rule appeared on a general terms and conditions sheet which was emailed to me along with my original booking confirmation but not on the final...

What happens when you go to manage my booking and click on change ?

Hi all. Matt's review included the comment : " the crew had armed everyone in Business Class with an express card for customs". I also flew into to Melbourne international recently (with one of these cards for the first time ) and was looking out for signs regarding express customs but could...

I just noticed this on my Estonia rental terms and conditions: Client is obliged to park the Vehicle overnight (20:00 pm – 08:00 am) in a parking house or secure(guarded) parking lot. If the event of damage or theft of the Vehicle or it`s parts occurs and the Client is not able to present to...

Up to you but a 6k point cancellation fee for a 10k point flight seems like a bit of a hit. I would want the cash fare to be real cheap to cancel !

I cant give advice in relation to Award Nexus accuracy but from my experience as a bronze member, I rarely see anything but economy class classic reward seats on direct QF flights to the USA. Lots of seats/dates to choose from though. You could book economy and register for an upgrade to...

I ( plus wife plus sons ) happened to be one hour behind Serfty on the 3.15pm Brisbane to Mel flight on the same day as Serfty ! My school age sons were in economy who can vouch for the food but no wine for them ! Myself and wife scored a points business class upgrade hence experienced different...

The Snip fee for Amex for personal payments is 1.29% and the Amex card I have earns 1.25 QF points per dollar hence when faced with a no points scenario I use Snip

Your 2 year old daughter is categorised as a child by Qantas hence will need her own lounge pass. There are often AFF members who gift lounge passes to other members. Perhaps some nice person can help out ? Unless you already have make sure you enrol her as a QF frequent flyer ( free). She will...

several weeks ago I noticed a distinct lack of China Eastern reward seats compared to the previous multiple pickings on say MEL/SYD to Shanghai. Having another look nothing is there anymore. Something definitely is going on ???

flights up to 16 August 2025 are there ( cash or classic reward plus )

good for you Big John ! I have found PC+ worthwhile mainly for the Qantas club membership. The wine and hotel vouchers have also been useful.