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I also had a frustrating experience recently. I narrowly missed my Qantas luggage check in time and had to call to see whether I could change to a later flight (the check in staff weren’t able to do this for me as it was a rewards booking, but encouraged me to call and have me a priority number...

This is why I don’t willingly fly Jetstar. In this case, I’d paid a fully flexible Qantas fare but ended up transferred to a Jetstar flight.

It’s not the policy that I take issue with, but the service. Besides, it had been at least a decade since I last flew with Jetstar.

I recently flew Jetstar after having sworn off them years ago. My Qantas flight was cancelled and the Jetstar flight was the only way to get where I was going without an overnight stopover. My experience was similar to many of those above -- good inflight service, poor ground service. I had a...

The first part isn't true. I had Gold status in March and had already accumulated enough credits to retain gold, so I did not get a 12 month extension. However, I have received the 50% status points boost and I am very happy with that!

Choice.com.au recommends the Miele WTH130WPM, the Samsung WD75M4453JW BubbleWash (which is what I tried) and the Samsung WD85K6410OW. But they also say of washer-dryers "It seems like a great idea, but they can be expensive, more prone to break downs, and many of them take a very long time to...

I have tried one in an apartment hotel. It did the job and was certainly very convenient, but apparently, they have low energy efficiency, so I am not tempted.

I'm a sucker for gadgets, so after having bought a few of these devices, here's my views: * Roomba 980 vacuum and Roomba mop: both absolutely worth it. They save so much work and do a great job. * Thermomix: not worth it. It makes a great custard, an okay risotto (not as good as hand-made...

No, the extension does not apply to people who have already earned their status for the next year.

What’s the best way to contact them? Do they have an email address?

Yes. Dozens of short domestic Qantas flights.

No, but my name is at the top and my new physical gold card is stuck to the letter.

31 May.

My new physical card was mailed on the 29th of May and arrived today.

My membership renewal date was 31 May, and I had racked up 960 status points over the last year before ceasing travel in mid March -- well over the 600 required to retain gold. However, I have just received with my new Qantas gold card a letter that says "We've reviewed your flight activity this...

My husband and I have a home in Queensland and a home in the ACT. Both homes are jointly owned and both of our names are on the rates notices for both. I usually travel between these two addresses regularly, spending the majority of my time in Queensland, while my husband stays in Canberra most...

Just wanted to report success with a fee waiver request for my Woolworths Platinum Mastercard last week. Instead of phoning and threatening to cancel, I phoned and asked outright for a fee waiver. I did add that I was considering cancelling as the fee was too high. This year, I decided to accept...

Thank you. Just to check: when you did this last year, was your onward flight to mainland China? I was thinking it might make sense to have to collect your luggage and exit in Hong Kong with an onward China flight, as you need to do the same at your point of arrival in Australia if you have an...

I am travelling to China tomorrow, with Cathay Pacific (Brisbane to Hong Kong) and Cathay Dragon (Hong Kong to Qingdao). A colleague tells me that last time she took this trip, those with checked-in luggage needed to go out and back through security in Hong Kong, which took hours. Is this...

I called to cancel my card on Friday, just before the annual fee was due. After running through all the benefits I’d be missing out on, I said I still wanted to cancel (unless they waived the fee), and they (sounding slightly cynical) immediately offered to halve the fee. I said “no”, I still...