Search results

We all know that Qantas has significant problems with poor customer service. I wonder whether the good people on AFF can help to implement change at Qantas. I think that its time that Qantas management, from Alan Joyce down, need to be held accountable. This should also include the Qantas...

I have been successful in bid upgrades from Economy X to Business class several times, and have always been reimbursed the Economy X fees everything on request, so please get in touch and it should be resolved.

Fully agree with the use of hand held scales, but where people are caught out with Jetstar, and other airlines, is the requirement to include handbags, etc, in the total weight, not just the carry on bag that goes in the overhead locker. So your bag may be under 7kg, but the extra weight is the...

Returned from MCY to MEL last Saturday, EVERY passenger on the flights to SYD and MEL were checked for bag weight, and many were forced to pay extra fees for being above the limit. The two staff went up and down the lines several times to check everyone was tagged, and anyone arriving late was...

I get frustrated by the Qantas App, sometimes it works and other times it is useless. My trips appear one day, and the next time I look they are missing. There is no reliability with it, so if my trip is missing how am I meant to get a boarding pass? I really wish Alan Joyce would fix all the...

Unlike a lot of others on this forum, I am not a business traveller but just an average punter who enjoys travel. Having said that I can definitely state that my experience with Qantas in recent times has been terrible, and for the first time my wife and I actively look at other airlines for...

A friend of mine was booked on Virgin VA1294 Cairns to Melbourne on 4th July, at 1300. Two days ago they received a message that the flight had been cancelled and they had been rebooked on a flight the same day, but via Sydney. I looked at the flights that day, the 1300 flight had certainly...

Have just about given up on Qantas, they are definitely far below Jetstar and Virgin as to answering phone calls. I am amazed that little Jetstar leaves big brother Qantas for dead in their call centres. Long overdue for them to lift their game.

Absolutely useless Qantas website, tried 3 times over a couple of days to book Jetstar flights on sale, Classic Rewards, shown on the flight page, get through to the payment page, and then get an error!!! Go back to the search page and the Classic Rewards have disappeared! Next day same thing...

Hi, hopefully on the right thread! I've tried several times over the last 2 days to book 2 Economy Qantas Classic Award flights-domestic, for two elderly friends who are not too good on the computer. They are both showing as 10,000 points each plus fees, for 2 flights on Jetstar, via the Qantas...

Hi all, Could I please ask a question which I am sure one of you knowledgeable people will be able to answer, as unable to find it on a site search. We are travelling MEL-CNS next year on the Qantas A330-200 in Business Class. I am trying to find out if the centre seats still have a FIXED...

Got caught out with a non refundable booking at a Quest in Perth, booked pre Covid and cancelled three times due to WA border lockdown. Eventually gave up and took a $400 hit to my pocket. They would not transfer the credit to another Quest in Victoria, which I thought was pretty lousy, and it...

Thanks for advice, I downloaded Certificate to phone and was able to upload from there on an Android device. Had tried multiple times as it would not download from Google drive, only from phone. Easy 1000 points!

I am interested to know how the Victorian Border Permit system is working on the ground, as there are reports in the media of no one checking permits at road borders, or via the Tasmanian ferry to Melbourne. Are all interstate flights into Melbourne being checked, or just random flights? If it...

last refund took 10 weeks from Qantas

I am rather bemused at some of the issues surrounding quarantine, and would be interested to see what other members think. There are thousands of stranded Aussies overseas who are unable to return home because of the caps on entry to Australia, often through no fault of their own. The Government...

Can someone explain why Jetstar is capable of processing refunds within 10-14 days while Qantas states 8-10 weeks? Same parent company yet completely different responses. My in laws just got 3 Jetstar flights refunded very quickly, go figure! Are Qantas just playing games with our money?

You need to state IN WRITING that you will not claim on the policy to get a refund. If you have taken out the policy PRE COVID, then I think you have a good case under Consumer Law, keep fighting.

I had 2 Domestic travel insurance policies with Medibank Private. Received a full refund when I stated I would not make a claim on the policies. Also offered a full credit for future use, but preferred the cash.