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yes fair point. Post has been edited accordingly

just flew Melbourne-Broome and Broome-Perth-Melbourne over the September school holidays. Minimal delay with flights, No delay with luggage in MEL. Good service

Is this award seats or paid fare ? If it is the former I am able to make a dummy booking on line KIK_MEL flying with Jetstar until I stopped at the payment page.

Is the booking showing on your profile ? If so call them again and get them to try processing the payment again. Also call your credit card issuer.

If you have enough points for one passenger then do a dummy booking for that and test whether the points max out at the appropriate One World rate. If your September flight sector is yet to load on the system try an earlier date to ascertain the points required

I agree book the economy class back up. Dial into frequent flyer services for the fastrack points refund, The points and taxes WILL be refunded for a cancellation.

Is it all one ticket ? If so I would leave it as SYD-MEL is not so critical and Qantas should put you on a later flight if the connection time falls apart due to late arrival into SYD etc. Having said that it will be a tight connection.

Something to consider, if JAL use a B787 between HND and SYD, economy class seats are more comfortable than other airline B787's as JAL have 8 seats across as opposed to the more common 9 seats.

Yes I agree you might lose J class Tokyo-Syd and fly Y on that sector. I guess you will just have to weigh that up with flying out of Paris or Helsinki depending on your personal circumstances. Finland and France are rather distant from each other ! You could sound out call centre and ask if...

Hi have you enough points to book the new route ? Does the entire new route still include business class availability ? If so do that and then cancel the original. If you don't have enough points AND business class availability is showing call frequent flyer services ask for cancel and request...

Agree If you have the ticket and if on line the booking is not showing as 'processing' the extra points you owe might slip through.

I mainly agree but I would definitely look for something else as a back up !

just in the last hour many of the MEL - LAX dates that I was looking at and were available have now gone

Finally able to log in. Well much to my surprise there were many more QF metal award seats between MEL and LAX and return for the dates I was interested in compared to pre Alan Joyce apology. Managed to change my booking of family of four from economy to premium economy despite being bronze...

I have been trying to log into Qantas for hours to search for award seats. Anyone else having problems ?

The sad thing with all this it should not matter whether the Qantas call centre person is based in Hobart, Cape Town, Manilla or Timbuktu. They all work for Qantas whether on staff or contract or via a third party provider. Training and skill set should all be the same……

Hi I am not really following this nor do I have my own business hence I do not have an ABN. From what I can gather is there a different points earn rate for a point to point paid fare for a business trip as opposed to leisure trip ? Is the fare also different ? What about award seat bookings ...

I have resorted to live chat and in addition to bank statement they want photo of my license. Should I be concerned ?

Hi , I have done my 10 trades for the 10,000 points and now wish to withdraw the remaining funds but get this message: No withdrawal account available. To add a bank account please make a deposit (excluding BPAY) from a bank account in the same name as your Superhero account. My initial...

yes check your 'manage my booking'. I had an email today of cancellation (for a different flight) with no mention of an alternative. However when I checked my booking on line there was an alternative waiting for me to accept or reject.