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Might be time the antennas on the auto bag drops in CBR need a tweak.

If you want to test if the Qtag works (after first scanning boarding pass to identify the pax about to use it) just put the Qtag on the rubber belt by itself closest to glass panel end of the auto bag drop. If it scans okay then reattach it to the bag. The antenna that scans the chip inside the...

How were you trying to check yourself in at the kiosk - booking reference or by name? If entering your name it must be identical to how the name appears in your booking ie if your booking has a middle name and/or or initials they must be imcluded when you search. Much easier to type in your 6...

It also depends what time non-revs checkin. If it's under 150 mins & there's heaps of seats available they'll be onloaded into a seat straight away. If they checkin more than 150 mins prior to departure they'll automatically go on standby even if there's 80 seats available so won't get seat...

I'm sure it's frustrating to get these seat changes and it's easy to jump to conclusions as to why such a move was done but often it's just a couple of things that happen in isolation that when combined, result in the scenario experienced by the OP. If someone was moved from row 4 to row 28 I'm...

I have had a few instances where I've logged in at a cafe using the Service NSW app & after a while the session in the browser times out & when the browser refreshes you've got to start over again. If you were at a cafe 1200-1330 it will show that you checked in at noon but there's no record of...

No non-flying guests permitted as no boarding passes to scan & track pax. I was flying DRW-BNE-SYD late Nov & couldn't guest SO in during BNE transit as he came out to the airport to meet me. I was able to duck in & get 2 cappuccinos from the J Lounge & staff put some pineapples in coffee cups...

Even if you turn up at the lounge 12 hours before a flight, when your boarding pass is scanned at reception the system tracks you as having entered the lounge at that time. It would then be assumed that you exited the lounge no later than the departure time of your flight. Updating the...

That would rely on people keeping their contact details up to date & they don't. Other times people who make the booking on behalf of someone else enter their own mobile nunber not that of the pax. Same same for a lot of bookings made by companies for their staff & some travel agent bookings...

Irrespective of whether details are recorded by scanning a boarding pass, QR code or recording manually, they know what flight you're departing on so can pinpoint what time you were in the lounge & therefore know if you were considered a close contact should another guest positive. If you have...

It could be a couple of scenarios. Did you have any other Qtags inside the bags as well? The antenna that reads the chip inside the Qtag is underneath the belt you place the bag on. The Qtag doesn't need to be visible on the outside of the bag in order for it to scan as the antenna can detect...

I was checking in at the kiosk for a recent flight then went to the auto bag drop and somehow walked away without checking by bag was injected down the belt. Another pax came up to me to let me know then she had issues herself as she'd done a mobile checkin but went straight to the bag drop...

So wonder what the solution is to that? Waiving it I guess as they currently have to do. Would've thought the amount of excess they collect would at least cover the wages of the sales & ticketing staff who collect the cash but that's bordering on thinking logically. 😲

It's going to be interesting for pax who want to pay cash for their excess baggage at the airport if there is no sales & ticketing desk to take the money? Then there's the interesting folk who turn up to the airport & pay for tickets in cash & never want a receipt.😲

If you're on the same pnr as someone you don't want to sit next to you can always ask airport staff to de-link you in Altea. This doesn't doesn't mean your pnr in reservations will be split or divided as you still remain on the same booking. Being de-linked just gives the appearance in the...

This is a picture of the Service Desk airside at ADL just opposite gate 23. I didn't get close enough to see if there were cobwebs on the computers due to lack of use in the last 6 months. They may have been getting by without it while there's been limited flights but the real test will be once...

There's a lot of confusion around the closure of service desks with people thinking it means the closure of checkin desks which it doesn't. The confusion is understandable because the sign about the checkin counters says 'Service Desk' however the closure is affecting the counter airside where...

So if you don't earn VA freq flyer points on HA would you earn Hawaiian Miles? It's a bit odd you don't earn anything on a revenue J fare.

Another trap for young players is people going to the international terminal when their ultimate destination is overseas but their first flight is a domestic one departing from the domestic terminal.

Wonder if you can still get those SFO-SYD prices for a one way journey? Often if you change the availability from return to one way the SFO-SYD fares would skyrocket. Edit: Yikes just had a look.