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They told me “ we don’t negotiate on fees “ ... The CSO was not surprisingly, pretty useless.

Completely consistent with my experience. I wonder what they can do if you say that you dont want to cancel the card, however you also dont want to pay the rack rate ?

It’s their highest level card (black ) and they have waived the fee for many years, presumably because the high total annual transaction value meant they were making plenty from the merchants.

Yes, similar situation with me where they have waived the fee for the last 3-4 years but this year the CSO said they were no longer permitted to do so as a result of industry changes.

Morning all ! I rang Westpac yesterday to discuss a waiver / reduction of the annual fee for my altitude black MasterCard. The CSO told me that they were no longer permitted to offer inducements to cardholders to maintain their existing card. They were only permitted to offer cardholders the...

Looks like you can buy polystyrene shippers from here Polystyrene Wine Box (12 Bottle) As PART of any wine order. They do not sell them separately , at least not on line. Winestar have a pretty good range and pricing so Melbourne members might want to pop into the shop, check out the range and...

I’m with you, doing the same trip every year now for about 15 years +. I always take wine as the selection in Noosa has historically been horrible and rich loudly overpriced. ( though the Sofitel Noosa introduced a nice range with competitive pricing in the last year or two ) I estimate that...

Perhaps AFF could create a “ service excellence of the year award “ which goes to one CSR selected from those nominated throughout the year by AFF members? Awards could be made on a monthly basis and then the annual winner selected. One way to acknowledge great service and also for AFF and its...

EVERY business should be run for the convenience and satisfaction of its customers, NOT the owners, management or staff. NO passenger should ever be involuntarily bumped for crew. In this case, why couldn't United fly / chopper the crew "private " to KY? The cost must have been close to...

Well done! Doing a contra with your favorite restaurant is what I've advised many in your position to do. Many years ago when I was in the business of importing wine from France, a sadly now departed winemaking legend of Burgundy told me that he would always prefer " a small cellar of great...

Good morning all :lol: I have miles in United that I want to use for travel next year, ideally on SQ. Is there a "paid service" that one can use to plan and make the necessary bookings? Any and all recommendations greatly appreciated. baldman

From jfk, I would normally go into Manhattan and check into my hotel and then whenever, take the Woodbury shuttle bus up and back. If I've arrived at Newark, sometimes I'll grab a rental and drive straight up there and drop the car off in Manhattan on the return. Happy shopping! Woodbury...

I like to fly straight through to NYC w just carry on. Then straight up to Woodbury Common for power shopping and buy a suitcase / luggage there.

Ah... thank you for that info. I suspect thats the offer I had seen. Unfortunately it expires before I can get the points across from amex and make a booking. Darn !!

Hi All, I have points in amex rewards and need to book some local reward flights and am tossing up between QF and VA. Would help make up my mind if one of them had a bonus offer on :-)) I was pretty sure I'd seen something recently with the Velocity program offering a bonus but darned if I can...

Amen to that. hopeless functionality and design...

I've had a read and they look to offer the service I'm after. I don't need to buy or sell miles, just so done to manage the redemption and booking process.

thanks for that and I've had a read through. It looks as if the actual booking is still my responsibility. Yes? I did find this site Award Booking Service | milevalue.com which appears to take the process all the way through to including booking. It's a little expensive given I have three pax...

Hi, Apologies in advance if this has been or should be, discussed in another part of the board. I have 200K miles in SG and about the same in United and I was thinking of somehow trying to use the miles jointly for travel by two adults and one 2 year old (ticket required). I don't have the...

I can never get the damned thing to work. I thought it might be a browser issue so tried chrome and IE and same thing. Nada. Many thanks for the mel-cdg info