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  1. CaptJCool

    I'm over (most) lounges

    Yeah the quality matters Most lounges are decent - I do think they can get overcrowded and thus run down faster than if there was light usage Good booze Average food offerings aside the zucchini soup last night in QC Melbourne was great! While I’m keen to check out other Airlines, this does...
  2. CaptJCool

    QANTAS Cyber Incident

    This tells you so much Like why was this NOT done several years ago. Seems a lot of “doubting Thomas’” won the day until the actual event happened and then reactively they “spring into action” looking like Saviours when they’re really just been intellectually lazy
  3. CaptJCool

    I'm over (most) lounges

    Well I’m one of them Wasn’t shown the love when I applied for a Virgin love match LMAO LOYALTY is a fascinating double-edged sword What does the recipient of the cash do to deliver loyalty to me, their loyal customer ? Repeatable, regularity Service recovery that makes the difference -...
  4. CaptJCool

    I'm in the QF Lounge thread

    Missed you by that much … Drinking my 4 G&Ts to make up for the overpriced tic
  5. CaptJCool

    I'm over (most) lounges

    Guzzling Plus G&T to pay for the overpriced fare …
  6. CaptJCool

    Qantas Delays/Cancellations

    Melb Airport Lots of cancellations
  7. CaptJCool

    I'm over (most) lounges

    I found that dripping from WP to LTG I Automatically got the same but different lounge experience Who knew there were lounges for the more infrequent traveller that served up the same booze offerings ? Perhaps coming from Adelaide I was used to the old egalitarian all-in lounge so didn’t get...
  8. CaptJCool

    Qantas Damaged Bag

    Both
  9. CaptJCool

    Qantas Damaged Bag

    Exciting news for mishandled bag owners
  10. CaptJCool

    The view or two from my "office"

    More Joy Monday
  11. CaptJCool

    Virgin Australia Delays/Cancellations

    Coulda nearly drove there This mornings fog fog
  12. CaptJCool

    Air India B787 crash Ahmedabad

    Lucky the USA NTSB team got to FLY in and not resort to the Slow Boat…
  13. CaptJCool

    I'm over (most) lounges

    Lounges generate loyalty Once visited, newbies want to “indulge” again For the long termers, familiarity brings boredom….. This from an old presentation.
  14. CaptJCool

    Australian Cricket Season 2024-2025

    The merits of Head .. Was the only difference runs wise between two sides which otherwise displayed “mediocre” batting
  15. CaptJCool

    The view or two from my "office"

    BendiGOLD
  16. CaptJCool

    Iberia Status Credit Accrual on Qantas?

    https://www.australianfrequentflyer.com.au/community/threads/anyone-experienced-j-on-iberia-airlines.117819/ I’m trying to find the thread I started in 2024 that discusses these issues Here is https://www.australianfrequentflyer.com.au/community/threads/europe-internal-j-pricing.114916/ The...
  17. CaptJCool

    How much customer data does Qantas have

    They will have a pretty good idea of their SHARE of your WALLET Edit to add QFF slide WHILE they don’t DIRECTLY know your actual income, there are proxies to work it out Eg does your business pay for flights ? Or do you ? Y J sale or Flexi (how much income do you need to be churning to buy J...
  18. CaptJCool

    The view or two from my "office"

    Swan hill
  19. CaptJCool

    The view or two from my "office"

    Pioneers
  20. CaptJCool

    Article: Qantas Devalues Points Plus Pay & Hotel Redemptions

    Ah the cost of doing business … Sadly any extra points to redeem if you can EVEN find a “decent” CR means the ‘game changes’ that Favour the bank will look bad to the experts but not to the punters (witness the classic plus “success” applauded by Loyalty) I said at the time in 2019 that...
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