Search results

That is very odd, mine definitely doesn't mention a refund. Might have to go on chat and see how I go. Edit: I did find this note on the cancellations page: so maybe because I have used benefits for this month I am not eligible for a refund.

Do you recall at what point? I got all the way to what appears to be the last (of three) pages.

Did you need to do this through chat or other method? I tried to cancel on the website and it just says my membership will expire in Jan 24 (when my next annual payment is due).

Assuming it is the QF tax invoice, it is just standard QF. Updates as often or less than the QF e-tickets IME.

I haven't had to call in the last few months, but my experience over a lot of calls in the 12 months before that was that there was no discernable difference in the quality of staff you connected to whether calling the 1300 or 13 number (or 131211).

I had a near identical experience with a QR time change on my OWA at the end of last year. Got a CMT change notice a couple of weeks out from a QR flight and obviously panicked because we all know what can happen, but wasn't in a position to call QF at the time. Flight wasn't showing confirmed...

As mentioned earlier, IME they always charge the full amount for the new booking and then refund the old amount. I don't think there is an option to 'just charge the difference'.

@MelbFlyer I would just add in the economy flights into your award if an agent can actually see them. Ignore any conversation about how much extra they want to charge you, as the system will cap itself at 318k if all of the conditions for an OWA are met. If you are adding new flights they will...

Just out of interest, has anyone ever seen any official policy/statement from QF about certain seats being restricted to new award bookings only? To me, all of the excuses are just things made up by (or perhaps told to) the phone operators when they don't know the real answer. At a guess I...

What is your flight before this one? (ie. are you attempting to transit HKG, or having a stopover there?)

No it is not accurate, it really just means that operator doesn't know how to do the job. I would call again.

Mr H, think you may have missed the itinerary change MelbFlyer mentioned, being that the stay in HK is now 22 hours rather than 37. MelbFlyer, this makes it a transit rather than a stopover (less than 24 hours being the distinction), which is why it has now 'merged' your itinerary. Assuming it...

Not just oversized - it seems like every person on US domestic flights at least has a max carryon-size wheeled suitcase plus a large backpack (presumably to avoid paying for baggage and/or it getting lost).

For OneWorld, Check My Trip (usually referred to here as CMT). IME CMT will usually notify you at least 15 minutes before QF will, and sometimes QF is much, much later, if at all.

LHR-BOM-HKG seems possible, but first leg would be PE.

Likely a through-fare issue. Have you got room in your OWA for a night or 2 in DOH?

The Finnair order e-ticket page generally will send you the most up-to-date OW e-ticket receipt as well if you want something more than CMT to rely on.

Sure. Realistically you are just booking a series of award flights, which once all together on one PNR will (hopefully) become an OWA. But if you book your first flight from an O/S origin, I believe it gets priced in that currency, and then repriced in that currency when you add flights. Am...

In fairness, QF probably only just responded to the flyer regarding his issues.

IMHO having GE (and therefore most importantly TSA PreCheck) is going to save most Aussie travellers more time than Preclearance would.