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As per the mile lion here quote: The benefit is not available to foreign-issued AMEX Platinum cards, and because some people try to flout this rule, venues are getting stricter on enforcement. Some restaurants (e.g. Burger and Lobster) now ask you to present your card before ordering, so they...

FWIW (I know old thread) I reside in Singapore and was told in no uncertain terms that "the SG product sucks" with regards to the points earning and spending scheme, as well as it being more than the Australian card, with some features not included. I have decided to hold onto both it and my...

I'd almost 100% say you gotta phone up and talk to a person with regards to this type of thing. The more friction you're willing to go through the better the outcome imho. I can't know for certain but I expect chat agents have the lowest levels of permissions with regards to actions they can...

Conversely, I've always had better results when speaking to people offshore

Actually speaking of buffets - Basillico is on the list and that's one of the better buffet restaurants in Singapore. It's certainly worth it if you're used to what we Aussies tolerate as "buffets" in our casinos....

Great data points here everyone - keep 'em coming!

Hilariously you can use it at the restaurant inside your hotle (Asian Market Cafe) - so might be worth a freebie meal or similar if you want. Otherwise the other restaurants (https://www.americanexpress.com/en-sg/benefits/diningbenefit/) - again I'd say go Sichuan Dou Hua - it's kinda like...

Your best bet is any of the 'Sichuan Dou Hua' outlets for 'asian' cuisine - it's modern sichuan x cantonese. There's a few japanese places on the list but they're all a bit so-so. Odette is _fantastic_ but it's french and you'll have to topup another like $750 to complete the meal :)

I think as we continue to update this thread - the points Amex are giving out - we're not entitled to them at all. They're still just a simple good will gesture on behalf of the company. Just remember that when you call them (not saying you were in the wrong @bwup2 :) Data points continue!!

From what I understand a 'one time loyalty bonus' is just how they code the points you get when they offer you a retention bonus - much like it could be 'bonus' points or 'base' points. It's funny because it's obviously intended to only happen once (or was) but it's evidently happened multiple...

As DC3 said, HUACA. Perhaps out of hours? HUACAOOH?

Very interesting... can I ask how long you've been a member with Amex for? I think potentially 'asking for a retention bonus' somehow automatically declines you from getting a retention bonus. And it appears that the AU desks are a bit more straight forward about denying them (now that I think...

I would say, and people like DC3 will have opinions also - but go via 'complaints' rather than general queries

Also this ;)

Great Great data point wsthong - I think there's always a bit of a finesse with regards to calling up - generally for me I start with AW MAN I FEEL A BIT DISAPPOINTED and then chit chat about how the product has changed - it's useful if you can pinpoint one or two things that impact you...

The one thing we've learned definitively is that there's no consistency with how their systems work haha

Nope. I had around about a million points a few of the times I called. Didn't seem to matter to them. Remember they want to keep you as a customer... The long tail of getting someone new vs keeping you is... Unpleasant :)

Thank you for the data point Knagelli! It appears Amex are really geared up to offer retention as the Krisflyer devaluation goes through...

Hi Spacetravel! Sounds like an epic journey. If you're using the online portal - you'll only be able to use one travel credit per booking - that's the limitation (it goes by card) You'll have to book separately if you wanted to 'stack' the credits - on the other hand - you could always ring...

I am fairly impacted by this living in Singapore, so have just shifted a whole hunk which was just spent on J to Brussels (there's tonnes of availability there, we're going to Italy ... Availability to Rome and Milan... Less good)