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The fundamental issues are that the staff aren't empowered or authorised to solve problems. Now one can argue if it is a chicken-and-egg problem with not intending to give the power so they can use minimally trained/knowledgeable staff, or because they are minimally trained/competent that they...

I feel like this is another attempt to get more status holders over the line to keep the golden handcuffs on. Given the very poor recovery of international travel, I suspect they've run the numbers and there is a very high number of people who will lose status (particularly gold status where the...

We do all our grocery shopping online once a month except for the occasional small top up at the local (not a Woolies), so we'll definitely be cancelling our subscription as that 10% was the only reason we subscribed. Another great "enhancement"... 🙄

I'm surprised how many people on here this seems to be affecting. I can't imagine parking, bringing a family member through security, walking a billion miles to the lounge, just to sit in a coughpy IKEA chair and maybe get a tiny plate of cafeteria butter chcken and a bread roll. The only time I...

Two major reasons/issues: 1. For a while at least the website would only give you the option for a credit, and you had to call for a refund, and the wait times were literally hours (eight or more were commonly reported). They also kept very quiet on the option of refunds. 2. Because of the...

I've flown the QF/Alliance E190s between CBR-DRW a few times and am a fan of both J and Y hard product, and the service from the Alliance crew is excellent, on par with virgin and superior to QF. The only thing I don't like is a weird tendency to keep numerous vacant J seats and either not...

Given that points club plus would be almost impossible to reach without sign up bonuses, and even basic points club would be a stretch for most, I can't see this becoming a thing in Australia. Airlines today are just banks dealing with a cryptocurrency of their own issue, that just happen to...

The reality is it is in the airline's best interest to keep status holders on their books rather than lose them. It can be easy to see the packed airports and flights and assume everything is back to normal with travel, but a disproportionate number of those are one-time recreational travelers...

For me back when 777s were nine-abreast in Y class, and back when asking for an exit row seat was free and a super-insider travel tip. I remember flying an Asiana 773 Sydney-Seoul's brand new Incheon airport with about 3m of leg room. One of the few and definitely the last decent flight I can...

PSA: Eight days after wiping them all the rollover put the correct number back.

Did anyone else notice this same error this year? My renewal date is end of Feb, but there was no change to status credits until today (01APR), but now all my status credits got wiped, none rolled over of the 123 SCs earned last year (on top of the 300 gifted SC). My overall status continued...

Depends on the length of the flight and the time of day. Flights to Darwin (~4h) definitely had plastic cutlery. I'm wracking my brain for shorter routes, but they definitely still offer hot sloppy meals in Y domestic as recently as late July.

Most airlines, if not all, use metal utensils in business and first class still. Presumably because terrorists only fly economy? 🤔 I'd be really interested to see the modelling for metal vs wood utensils factoring in theft and washing costs, both for cost but also end-to-end environmental...

I think the prices at the moment aren't really indicative of what will be on offer and it is really just a dart board guess for those willing to try their luck (which are almost certainly going to be much wealthier people who don't care if a flight gets cancelled/delayed for another three...

All in one hit as a single points dump for the order. (i.e one line on your points balance statement) If you ordered today, should be in your account by Wednesday under normal circumstances, maybe next week if they're still taking a bit of time to process orders based off my experience last month.

As soon as it ships. This is usually next business day, but my last carton took a week to process (presumably due to lockdowns)

I had issues saving the certificate to my phone (Android) and after so many attempts, ended up going onto my laptop, downloading it and emailing it, then saving the attachment. I can imagine a lot of people not bothering beyond try number two (better major prize odds for me I guess! 😂) Ended...

Easy there turbo... I don't know how you leap to me 'damning Qantas no matter what' for simply questioning the logic and value behind this, especially given I've never said anything to justify that view. There is nothing free in this world, and one should always be asking what the true cost is...

The cynical-me is trying to work out what Qantas gains from this. Aside from the empty fluff of further supporting the already well-worn and obvious "everyone get vaccinated [so we can get back to business narrative]" and a smidge of good PR for a few minutes. There is no real incentive here...

I would assume they're making the calculation that the few people who are flying enough under the current highly restricted regime to be racking up WP levels of SC, aren't going to be deferring travel just because they've hit their roll-over cap. This rollover deal would mean people in this...