Unable to Access Qantas Club Pricing Even Though I am a Paid Gold Member

[Beth]

iis anyone else having this issue.
UNABLE TO ACCESS in the AFF portal the QANTAS CLUB PRICING EVEN THOUGH I HAVE PAID GOLD MEMBER
I have sent proof of payment to AFF custgomer support but not getting response - flying within 48 hours and qantas club membership has expired - did not receive reminder email.

 

[moa999]

@admin

 

[Beth]

My AFF membership is financial - I paid this in December 2025. Therefore I dont want to register and pay my AFF subscription AGAIN - I have already paid for gold membership.
I just need access to QANTAS code to renew the QANTAS membership.

@admin

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My AFF membership is financial - I paid this in December 2025. Therefore I dont want to register and pay my AFF subscription AGAIN - I have already paid for gold membership.
I just need access to QANTAS code to renew the QANTAS membership.

 

[RooFlyer]

@Beth Admin will be in touch to sort this.

 

[admin]

Thanks all - @Beth have sent you a DM

 

[Freq Flier 2013]

Looks like there a few post like this with admin not replying to emails. Is this typical?

 

[RooFlyer]

Looks like there a few post like this with admin not replying to emails. Is this typical?

This has happened a few times with AFF’s new payment system and the best way to contact them is through tagging admin such as happened here (although a newbie of course will not know that).

 

[Beth]

Thanks all - @Beth have sent you a DM

Hello Admin - now have access to "request qantas discount" - completed questions as required - but waiting on response from AFF - to my email at 7.57am this morning. thanks BG

 

[Beth]

Tried via app on phone, and computer. Then rang Qantas and they are not going to apply discount.

Where can I get help from AFF?

I have same issue.

 

[Teri01]

I’m experiencing the same issue, the admin reached out via DM initially but hasn’t responded since. Quite disappointing.

 

[VPS]

@admin - some people still having issues

 

[Teri01]

@admin - Still waiting for an update....