Qatar schedule change compensation

[johndoe]

Hi just after advice on how/ if you were successful / if i'm dreaming

Qatar has changed our flight from EU to NZ via doha (obviously) by 24hrs, due to cancellation of the doh-akl flight on our original booking date. I would like to either get compensation for an extra nights accom at the departure point OR accomodation in Doha for the 19 hour layover taking a later flight on the original booking day would incur.

The flight is a few months away.

Has anyone had any success with this and how did you approach it. Or is it a case of just sucking it up? thanks

 

[AIRwin]

Travel insurance?

 

[johndoe]

Travel insurance?

yeah possibly - thought it would be easier to deal direct with Qatar but probably not.

 

[RooFlyer]

thought it would be easier to deal direct with Qatar but probably not.

Not if their call centre is involved!

 

[MEL_Traveller]

Hi just after advice on how/ if you were successful / if i'm dreaming

Qatar has changed our flight from EU to NZ via doha (obviously) by 24hrs, due to cancellation of the doh-akl flight on our original booking date. I would like to either get compensation for an extra nights accom at the departure point OR accomodation in Doha for the 19 hour layover taking a later flight on the original booking day would incur.

The flight is a few months away.

Has anyone had any success with this and how did you approach it. Or is it a case of just sucking it up? thanks

Under EU261 you’re not entitled to $$, but you are still entitled to re-routing, plus meals and accommodation for the ‘delay’.

You’d have thought QR would be happy to pay for your qatar stopover, given hotels are like $14 per person per night under their stopover program!

Can you not check for re-routing? Perhaps QR as far as SIN and then SQ or NZ to AKL?

 

[jase05]

Not if their call centre is involved!

Even as a Privilege Platinum member I avoid their call centre. They are deadset useless.

 

[Luciana Lanza]

Even as a Privilege Platinum member I avoid their call centre. They are deadset useless.

Indeed they are.....My husband quibbed that the only qualification required for working for an airline call centre but particularly qatar's is zero grey matter or brains

 

[N860CR]

Indeed they are.....My husband quibbed that the only qualification required for working for an airline call centre but particularly qatar's is zero grey matter or brains

Tbh customer service in Qatar (the country) is just abhorrent. Try dealing with their banks!