Article: USA Proposes Mandatory Refunds for Aircraft Type Downgrades

[AFF Editor]

USA Proposes Mandatory Refunds for Aircraft Type Downgrades is an article written by AFF editorial staff:

USA Proposes Mandatory Refunds for Aircraft Type Downgrades

The United States Department of Transportation (DOT) has proposed updated legislation that would require airlines to offer refunds for "significant

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[Gold Member]

Very positive initiative if it comes to fruition.

It‘s a shame that we will never see anything like this Australia. Qantas have the politicians nicely bent over with all the CL/P perks, so they will never even think of rocking the boat. Power and greed

 

[Lewk]

Happened to us in August. Booked Qantas A330 from Sydney to Auckland business class and then they changed the aircraft to a 737 a couple of weeks before the flight. A bit of a downgrade in business class and we were unable to reschedule to the next day which had the A330 service. Understandable in these fast moving times but also a bit disappointing. If we had known at the time of booking, we would have just booked economy.

 

[Spike_T]

If Qantas were to replace an A380 which has First Class with a 787-9 or an A330 which does not, I would consider that a significant change. In that event if offered Business I would likely still fly i would expect a refund of the price differences as well as some points for the inconvenience. If only offered Premium Economy or Economy Id expect to be put on a competitor with a minimum of Business.

 

[trippin_the_rift]

Good move. I have forced airlines to move me to the same product which I booked when they've swapped a/c.

I am ok with airlines price gouging and charging top dollar -- but if they change something like a/c or really mess up something that is implied to be part of the experience they lose all rights to that premium revenue and should be penalised for it.

 

[bladeau1981]

This sort of thing needs to happen in Australia. If the media started making the general public aware of some of these rights that other countries have in terms of air travel then there may be some ground swell of political support from being pressured by the voters, but at the moment the pollies are incentivised to keep things as is with perks being offered (not bribes /s). Now would be the prefect time to start a push with so many issues but instead we end up with 4Corners stories that are basically union driven pieces.

 

[amber lower]

USA Proposes Mandatory Refunds for Aircraft Type Downgrades is an article written by AFF editorial staff:

USA Proposes Mandatory Refunds for Aircraft Type Downgrades

The United States Department of Transportation (DOT) has proposed updated legislation that would require airlines to offer refunds for "significant

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

We have this situation currently on a 1st class flight from Singapore to Sydney - a change of aircraft has us in Business with no compensation offered. It is the final leg from London . Singapore Airlines said there was a later flight in the A380 and there 'might' be availability. I said I'd like that and they said they would have to 'escalate' my request but have not responded despite 4 phone calls over 5 months offering promises to get back to me.

 

[RooFlyer]

Welcome to AFF @amber lower Is that a points or cash ticket?