FASA cancellation fee

[Nizar]

About to pull the trigger on an EK metal DXB-MEL FASA for next month. I don't know for sure if I will need to go or not but while there are seats available I'm thinking to grab it as there's a 70-80% chance that I will need to be in DXB and won't know for sure until two weeks before intended travel date which is probably too short notice to book anything by the way of an award redemption (except for maybe EY F AUH-SYD which has decent availability even at short notice sometimes). So yeh I need to know if it is fully refundable.

Is there are cancellation fee for a FASA ?
Now that these are only bookable over the phone, its hard to view the fare rules online, though it seems for Classic Awards the cancellation fee is 5,000 points per person.

If you combine Classic Awards with non-Classic Award fares ("Commercial Fares"), the most restrictive fare condition of those Commercial Fares apply to the segments booked as Classic Awards for cancellations and refunds. Refer to the Commercial Fare conditions.
If your booking contains only Classic Awards, then the following conditions apply:

• Refunds or re-credit will not be allowed once travel has commenced, even if remaining travel is not completed.

Requests to cancel a Classic Award ticket (where permitted) and re-credit points may be submitted prior to the commencement of the first flight in your booking and will incur a Cancellation Refund Fee in points. Only points that would not have expired will be re-credited.
In accordance with the US Department of Transportation rules, customers who purchase an Award ticket in the United States may cancel their booking and have their ticket refunded without incurring the Cancellation Refund Fee within 24 hours of ticketing when the ticket was purchased one week or more prior to scheduled departure of the first flight in the itinerary.

Is it the same for a FASA ?

Also, how long does it normally take for the points and copay to credit back to your account ?

Cheers.

 

[markis10]

You need to check the fare rules which are no longer published online, if they map back to revenue classes then there are fees if its semi flex

Bookings - Fare Types

 

[Nizar]

You need to check the fare rules which are no longer published online, if they map back to revenue classes then there are fees if its semi flex

Bookings - Fare Types

That's still A$241 per person.
How about if I were to book a classic instead ?
Then its only 5,000 points per person as per the fare rules I linked above ?

 

[serfty]

That's the balanced of descision you need to make.

DXB-MEL FASA would earn 270 SC's and an SG 19,908 QFF points - but may cost $241 pp to cancel.

A classic earns no SC's or point, but 5000 points to cancel.

It depends what you value QFF points at. I can readily get $200 value from 5000 points, but everyone's circumstance is generallydifferent.

 

[TonyHancock]

Just as an aside is it possible to book a FASA (at Classic award rates) on EK metal?

 

[Nizar]

Just as an aside is it possible to book a FASA (at Classic award rates) on EK metal?

Haha you are totally correct this can't be done.
Especially as it clearly has an EK flight number, EK406 I think it was.
Ooops ! Looks like a classic it is !

 

[Nizar]

That's the balanced of descision you need to make.

DXB-MEL FASA would earn 270 SC's and an SG 19,908 QFF points - but may cost $241 pp to cancel.

A classic earns no SC's or point, but 5000 points to cancel.

It depends what you value QFF points at. I can readily get $200 value from 5000 points, but everyone's circumstance is generallydifferent.

I would have leaned towards an ASA for the reasons you mention, especially as the 270 SCs earnt would have been enough to retain my SG for another year (currently sitting on 350 SCs with exp end June).
And yeh almost 20k points is nothing to scoff at either.
But yeh no chance of an FASA now especially as dates are not that flexible (plus minus 3-4 days) and nothing available on a QF flight-numbered flight within sight.

 

[TonyHancock]

I'm not as familiar as I ought to be with the QF/EK tie up, but is it even possible to book a FASA (at Classic Award rates) on EK metal with a QF flight number?

 

[Nizar]

I'm not as familiar as I ought to be with the QF/EK tie up, but is it even possible to book a FASA (at Classic Award rates) on EK metal with a QF flight number?

I believe it is possible. Flight numbers generally of the QF84xx four digited type. And you would earn full points and SCs as if it was on QF metal with a QF flight number. Happy to be corrected if wrong but that is my understanding.

 

[Ansett]

I believe it is possible. Flight numbers generally of the QF84xx four digited type. And you would earn full points and SCs as if it was on QF metal with a QF flight number. Happy to be corrected if wrong but that is my understanding.

ASA fares can ONLY be booked on Qantas and Jetstar flights operated by Jetstar and Qantas Metal only. You can not book code share flights with Emirates or CX or BA Metal as an ASA at classic rates.

 

[Ansett]

However

Who knows what the future may hold if QF do reduce the QFI flights then one would hope that they would soften this and perhaps allow ASA bookings on a minimum of QF code share flights operated by EK Metal

 

[serfty]

ASA fares can ONLY be booked on Qantas and Jetstar flights operated by Jetstar and Qantas Metal only. You can not book code share flights with Emirates or CX or BA Metal as an ASA at classic rates.

I have been offered QF codeshares in U for any seat awards. However, 1 - I did not proceed &, 2 - this was online.

 

[amaroo]

Prior to the marriage breakup you could book ASA on BA.

 

[Ansett]

Agreed that one could do more things when they were on line and with the BA partnership.

However right at this point in time you Can not book J or F ASA's other than on QF or JQ Numbered and operated flights at classic points rate. You can combine JASA for example with other airfares using OW airlines as detailed on the FAQ on ASA booking

[TABLE="class: basic, width: 760"]
[TR]
[TD]What can be booked?[/TD]
[TD]Any available seat on:

• Qantas flights with a QF flight number
• Jetstar flights with a JQ flight number

Plus you can combine a Qantas fare with selected flights on 43 partner airlines.~

Now for the squiggly bit

[SUP]~[/SUP] Any Seat Awards are available on any flight with a QF or JQ flight number. As long as there is a seat available for sale, you can book a Qantas & Jetstar Any Seat Award. The points required for an Any Seat Award includes taxes, fees and carrier charges (except any local airport fees or charges collected at the time of check-in) are subject to change and are quoted at the time of booking. Qantas Points may not be earned on some fare types or on oneworld® alliance or airline partner flights. See the Airline Earning Table for eligible flights and earning classes. See more information and full terms and conditions.
[SUP]#[/SUP] A limited number of seats on selected partner airlines (as offered by Qantas at the time of booking) may be combined with your Qantas or Jetstar flights in a Qantas & Jetstar Any Seat Award. Partner airline flights which may be combined with Jetstar flights in an Any Seat Award are more limited than those which may be combined with Qantas flights. Jetstar partner airlines currently include Jetstar Asia (3K), Valuair (VF), Jetstar Pacific (BL) and Jetstar Japan (GK).
[SUP]^[/SUP] Qantas Points may not be earned on some fare types or on some oneworld® alliance or airline partner flights. The total points you earn depends on how far you travel, your cabin class and your membership status. See the Airline Earning Table for eligible flights and earning classes.
[/TD]
[/TR]
[/TABLE]

 

[legroom]

That's still A$241 per person.
How about if I were to book a classic instead ?
Then its only 5,000 points per person as per the fare rules I linked above ?

When I booked my FASAs (to/from LAX) on QF 11/12, I specifically asked about cancellation rules.

I was advised "no fee would be charged" for cancellation.

Of course, as we know, there is no online fare rules linked to any MASA since June 2013.

On the e-ticket, it says "Qantas Award conditions apply - Change / Refund QF only" which I would assume to be clause 15.6.1

"15.6.1 A refund of an Any Seat Award will only be made in accordance with the applicable Fare Conditions and these Terms and Conditions, and the following provisions:
(a) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Conditions*.
(b) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is less than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card...."


*: no fare condition was recorded on the e-tickets.

 

[markis10]

When I booked my FASAs (to/from LAX) on QF 11/12, I specifically asked about cancellation rules.

I was advised "no fee would be charged" for cancellation.

Of course, as we know, there is no online fare rules linked to any MASA since June 2013.

On the e-ticket, it says "Qantas Award conditions apply - Change / Refund QF only" which I would assume to be clause 15.6.1

"15.6.1 A refund of an Any Seat Award will only be made in accordance with the applicable Fare Conditions and these Terms and Conditions, and the following provisions:
(a) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Conditions.
(b) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is less than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card...."

Fare rules differ for each departure/destination combo, a good example is ex Europe there are heavy penalties in the premium cabin.

 

[legroom]

Fare rules differ for each departure/destination combo, a good example is ex Europe there are heavy penalties in the premium cabin.

Perhaps some members would have a FASA (on QF metal) to Europe showing such "fare conditions".

Certainly QF 11/12 does not have any.

 

[markis10]

Perhaps some members would have a FASA (on QF metal) to Europe showing such "fare conditions".

Certainly QF 11/12 does not have any.

QF12 could well have fees if booked as Segment 1 ex USA, F Saver is $5000 cancellation, Business Sale, no refund. Same goes for QF11, it all depends on the country of origin for the initial ticket and city pairs.

 

[legroom]

QF12 could well have fees if booked as Segment 1 ex USA, F Saver is $5000 cancellation, Business Sale, no refund. Same goes for QF11, it all depends on the country of origin for the initial ticket and city pairs.

Yes, I accept your points (about departure points and city pairs).

But do they apply to a FASA all the rules / conditions of a commercial fare ?

I have no idea, just asking...

My guess is not, as per 15.6.1 but I could be dead wrong of course.

BTW, my example of QF 11/12 is ex SYD / LAX respectively.

 

[markis10]

Yes, I accept your points (about departure points and city pairs).

But do they apply to a FASA all the rules / conditions of a commercial fare ?

I have no idea, just asking...

My guess is not, as per 15.6.1 but I could be dead wrong of course.

BTW, my example of QF 11/12 is ex SYD / LAX respectively.

Yes, all the rules apply, 15.6.1 reinforces that