I didn't think my comment was worth its own thread, mods move this post if you disagree.
First class service in the CBR J lounge today. That awkward time between lunch and dinner, a full meal is too much and a biscuit is too little. Before the lounges went (Accor ?) they always had cheese and I loved it, particularly with quince jam. But I haven't seen it anywhere since the switch.
I asked one of the staff what happened to the cheese and got the usual reply "I will check with the kitchen", not knocking him, that is a perfectly acceptable customer service response. Three minutes later he comes to where I have perched in the lounge and delivers a plate of cheese, crackers and other morsels (figs, etc).
Great service. The prospective customer I was meeting in the lounge, already impressed with the J bar, decided that the lounge staff must know me that I could get this treatment! I'm here often enough, maybe striking up a rapport with the staff is a pretty good idea (some of the more experts on here have prob arrived at this conclusion years ago!).
OzEire