Complimentary QFF points via QF customer care

[Quickstatus]

I had a problem with my J seat during a SYD-LAX QF11 QA380 flight. Essentially the part above the hip can be parallel to the deck but the part below the hip droops to the deck.

I did not make a fuss of it as I compensated by raising the torso part a bit.

However I did submit a email via the QF customer care facility (you cannot ring them direct - unless perhaps you are CL or WP+ ).

The email was to alert QF of the problem - I told them flight number, aircraft rego, seat number, so they can correct the problem. I did not ask for any compensation.

I was surprised a few days later, a reply came from QF customer care acknowledging my email.
And a complimentary credit of 15000 points - enough for nearly a SYD-MEL award seat.


I just hope they fix the problem: Seat 12B VH-OQH

 

[RooFlyer]

That's interesting. The seat 'droop' is a well known problem with 'older' seats/beds - the hinges 'give'. (Maybe yours was an extreme case.)

ps alleviated by putting a roll-aboard under the drooping part.

 

[Quickstatus]

Thought of using carryon under dropping part but it was full of camera gear..

The droop was about 10cm below horizontal at the foot end when fully extended.

 

[serfty]

That's interesting. The seat 'droop' is a well known problem with 'older' seats/beds - the hinges 'give'. ...

It's a real problem with Skybed Mk 2 and has been occurring with seats only a few months/weeks old in some cases.

I have come across suggestions people have been standing on the end of them while the seat is in bed mode.

 

[Aus ATC]

I had a similar problem on QF9 in October - VH-OQA - and my carefully pre-selected 12K drooped badly from MEL-DXB. I mentioned it to a Flight Attendant on arrival, and for my troubles was relegated to 22K for the DXB-LHR flight - which suffered a similar problem (maybe not quite as bad though). 12K remained vacant. Unfortunately I had either not yet read here, or forgot about, the roll-aboard solution, but that worked a treat for the return flight.