I have no arguments on the quality of the J product on the latest batch of the 332's.
There was never going to be a complete refit of the product considering the turn over time between leaving JQ and entering service for QF.
It is blatantly obvious that QF do need to accelerate the 330 update as the international product lags behind other airlines that it competes against, but the inconsistency domestically is a big killer. 2014 can't come quick enough
I haven't flown Virgin for quite a while but I thought I'd give them a go in Economy and Business. Both flights were an example of great customer service and what flying to me is about. Business service and catering was excellent compared to some of the stuff you get on QF.
Their product is leaps and bounds ahead of QF.
Personally I would like QF to upgrade all their 737's to a consistent standard as well, it's playing a lotto with that too. Though I must admit I am loving the leather J seats! Very nice, been lucky to get that a couple of times.
I love Qantas but I don't know how much longer I can keep handing over my hard earnt money for a substandard hard product, lets face it none of us fly J for the food or lounge access (most of us have it via FF Membership or other means) we fly due to the hard product which on Qantas is cough. Sure it's a first world problem but I find a 5hr flight or almost 5.5hrs accross the country a medium haul. From Perth 5hrs gets you to Asia which is apparently good enough to get international hard product, well Singapore now since they scrapped everything else.
Red Roo, if Qantas is all about the customer at the moment like the PR material says, why is the hard product not recieving any attention until next year? I thought this would have been a priority especially if Virgin upgrade their other A330's. In that case I can't see many paying J class people hanging around to fly a substandard hard product.
The soft product on Qantas is generally good, but let down by the actual thing we fork out for......the seat!!!!!! The other thing should be that they offer the 2x3x2 as a premium economy product because it's not a business class seat in any way shape and form. The 737/767 seats are far more comfortable and thats saying thing. The only saving grace with them is the AVOD screen is in the seatback, I do like that but I don't like it 2 inches from my face beacuse I am so close to my 'friend' in front.
Sorry I rant on, but it's very frustrating not knowing when or what the changes will be. All we keep getting told is 2014 a new and enhanced product will be revealed. God help us all!!!