Secure Sentinel Renewal - The Hard Sell

[drewbles]

So I had a call this morning from Secure Sentinel (an asian-based call centre) who rang to comment that I had received my membership via Velocity and the girl said "we notice your complimentary Velocity Secure Sentinel has come up for renewal but you have not acted on it!". I tried to interject constantly to say I was not interested in renewing, and she finished her spiel about how wonderful it was. I quite politely but firmly said "thank you not interested in renewing" and she laid it on. Thick. Asked me why I didn't want to renew and then still tried to change my mind. Her hang-up line was "well if there is anything we can do to change your mind please call us back on ...".

Anyone else had this yet? Was rather annoying really (I know it's not a VA thing but still, it's poor form on them to push so hard when told a 'no').

 

[lovestotravel]

I would have just asked for another complementary year, and kept asking the same thing

 

[jneufeld]

Had a missed call from them yesterday. Glad I let the call go to voicemail now!

 

[Deleted member 29185]

Anyone else had this yet?

Yes, twice.

Once when it first expired and then again yesterday.

My tip is that all telemarketers ask the initial question followed by a (albeit brief) pause. Exploit the pause and say "Thank you for the call but no thanks" and immediately hang up. It works every time.

As for Secure Sentinal........I still can't see the benefit as a complimentary "freebie" let alone paying for it.

My advice to new comers to the VA partner status matches.....leave the Secure Sentinal sitting securely on the shelf!