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Ordered 2 cartons of good stuff from epiQure (does anyone else find that hard to spell? 
).
One arrived at local Post Office; it had an Australia Post label, with a con note# and 'Tracking ID" and "2 of 2" on the AP label. So 2 pieces of evidence (my order, and AP's lable) says there was a carton missing. Local PO said I had to call the AP 13... number to find the missing one. Long story short:
Big thumbs up to epiQure for service to promptly replace the customer what they ordered, easy-peasy, in spite of the bungling by their delivery service
.
As for Australia Post ... excrable performance.
).One arrived at local Post Office; it had an Australia Post label, with a con note# and 'Tracking ID" and "2 of 2" on the AP label. So 2 pieces of evidence (my order, and AP's lable) says there was a carton missing. Local PO said I had to call the AP 13... number to find the missing one. Long story short:
- Over the course of about an hour, between first answerer and a 'supervisor', Australia Post refused to acknowledge to me that there were 2 cartons in the consignment and that one was missing. They said because of 'privacy' (oh, for God's sake :evil: ) they couldn't reveal to me exactly what was sent by their 'client' (epiQure, the sender). Told me I had to make the running, call epiQure and get THEM to lodge a tracking request, notwithstanding that AP would know from their own tracking that 2 cartons were initially picked up and only 1 delivered to me. At this point that was a (pretty good) assumption on my part, but born out by the later calls:
- I called epiQure. Very nice person there listened to the story. Immediately offered to replace the missing carton, no questions asked
. I asked them to call AP, as I didn't want AP to simply be off the hook for mis-placing a carton (apparently, to that point).
- Got a call back from epiQure after about 30 mins. Australia Post had admitted that lost the carton somewhere (without the need apparently for any additional 'tracing'), exactly as was obvious before, but not admitted to me. epiQure then said they had already put an order in for the missing carton to be replaced and sent to me. I hope they charged AP for it!
Big thumbs up to epiQure for service to promptly replace the customer what they ordered, easy-peasy, in spite of the bungling by their delivery service
.As for Australia Post ... excrable performance.
