What should have been - passenger incident on 3K696

[Alanslegal]

Back to topic, the woman may have been lead off by authorities at SIN, but I'd think the most she would've got is a very stern talking to, then be let go. In spite of her not identifying herself and generally being an ***hole, unfortunately I think there is little that can be charged against her (apart from possibly disobeying crew instructions, and even then that's not automatically a criminal offense).

Given that none of us can confirm the outcome of incident and/or if any punishment was handed out, it is difficult to extraploate whether the authorities treated the incident appropriately. What is important was her behaviour was not tolerated and the 3K captain made a decision (that was least restrictive to the other passengers) yet was enough to show everyone, and more importantly to the lady, that that behaviour was not acceptable and that authorities were called. Whether its a slap on the wrist or whatever, at least she now had a word with authorities and that may be enough for her not to do that again. It is also enough for other pax to realise that the captain did the right thing by not tolerating that behaviour and involving authorities as need be.

 

[juddles]

At pains of defending the undefensible, perhaps the following possibilities may help explain her behaviour. (note, I said ¨explain¨, not ¨excuse¨)

Was she from a country where theft of unattended items is common? Was she a very inexperienced traveller? Was she absolutely petrified that her passport along with the visa that took her six months to gain might be stolen? Was she scared sh_tless with any dealings with authorities? These possibilities could perhaps lead her to not want to part with her bag, and not answer questions.

At the end of the day, what I am saying is that she might be difficult due to her failings, but not simply a f___wit. The reality of international travel is that you have millions of people from all sorts of backgrounds and walks of life, and not all can interact/behave the way we would all like them to.

Pilots and cabin crew get used to this fact, as it is their job to be sensitive to these difficulties while also ensuring their standards and the planes safety is preserved. A difficult job, but one which in this case they appear to have managed admirably.

 

[JohnK]

JohnK, this could have happened on any airline, not just Jetstar.

Would your advice be different if that was the case?

No. I would still strongly advice to avoid Jetstar.

Yes you are, and yes you should be.

would you also refuse to provide your name upon direction of the crew?

No I wouldn't but the crew should already know my name from the manifest if I was sitting in my rightful seat.

All the so called frequent flyers on this Jetstar flight who were worried about being delayed should have offered to move their belongings down the back somewhere so this lady can store her personal belongings nearby. I hate seeing people with 2-3 items with them and hogging all the space and a person with one item not having any space.

And as I said this is going to happen more and more as each airline starts to use Ryanair tactics of extorting money to check-in bags and they are going to need to provide more overhead space which seems to be almost impossible.

Just think about this for a minute. If every person on a 737 (QF 737-800 has 168 passengers) boards with a rollaboard is there enough overhead bin space? And that is not including laptop bags, handbags, duty free bags, small backpacks etc etc. I do not think it would be any different on A320's which I assume is what Jetstar is using.

 

[Alanslegal]

OMG! Check out this, two fighting pax's causing the captain to decide to divert!

Fight between passengers forces plane to turn back

 

[Daggs01]

Great decision by the Captain

 

[Simo]

OMG! Check out this, two fighting pax's causing the captain to decide to divert!

Fight between passengers forces plane to turn back

I would hate to see the bills that will come out of the above actions.

 

[Awesom Andy]

Back to topic, the woman may have been lead off by authorities at SIN, but I'd think the most she would've got is a very stern talking to, then be let go. In spite of her not identifying herself and generally being an ***hole, unfortunately I think there is little that can be charged against her (apart from possibly disobeying crew instructions, and even then that's not automatically a criminal offense).

SIN is not Australia. If the police talks to you in SIN, it's virtually an automatic fine at the minimum. After all, you get fined for very simple things such as jaywalking in this country.

 

[ermen]

No. I would still strongly advice to avoid Jetstar.

No I wouldn't but the crew should already know my name from the manifest if I was sitting in my rightful seat.

All the so called frequent flyers on this Jetstar flight who were worried about being delayed should have offered to move their belongings down the back somewhere so this lady can store her personal belongings nearby. I hate seeing people with 2-3 items with them and hogging all the space and a person with one item not having any space.

1. Well the crew obviously did know her name but for reason needed her to identify herself (as mentioned not sure what the offloading procedures are normally)
2. In the end the crew did ask for a kind volunteer to give up his space for the woman and that was how the whole issue was resolved

1. Granted it was a full flight. I think it reeks of selfish behaviour on the woman's part - I mean she's chucking a tantrum and not being fair to the other passengers around her (I mean its probably first in best dressed - that's why one can choose to go early to get the best chance of overhead space- so what right (legal or moral) does she have to demand that her things are placed near her if there is no more room left?)
2. Woman in question (not blonde btw ) did seem to have an "attitude problem" and basically ignored the crews requests and when asked her name, made a groan reminiscent of some autistic child. Actually it was put to me by someone who I told the story to that she could possibly be mentally ill which maybe explained her behaviour
3. On a seperate note, I actually don't mind 3K on the HKG-SIN route for its price and think its actually quite an OK flight for its time (though I always make sure I sit in 1ABC with plenty of room). Never had issues with hand luggage before. Haven't flown JQ in Oz extensively as go with QF or VA but when I have, it was mainly short hops (SYD-MEL) or a non full flight (SYD-PER).

 

[k_sheep]

SIN is not Australia. If the police talks to you in SIN, it's virtually an automatic fine at the minimum. After all, you get fined for very simple things such as jaywalking in this country.

We get fines for jaywalking too. Can't say I've ever disobeyed crews instructions though, so can't comment on that one!

 

[rowdy]

I wonder if she was returning to HK on 3K and if she found herself on their no fly list as a result of her behavior

 

[ataline]

That would have been an interesting 3 (or 4?) hour flight. She must have gotten a lot of evil stares throughout! How awkward!

 

[banger2]

Re: What should have been done - passenger incident on 3K696

3K doesn't have overhead bins for the first few rows so it's certainly a known problem.

Everything avoided by not flying Jetstar...

I wonder if they have different aircraft with different configs in this regard? The last 3K flight HKG-SIN I took last month in 1A, I noted they had a red ribbon hanging from the overhead above 1C to try prevent people knocking their heads, and I'm sure I had my bag above 1C. Having said that, I was talking to one of the flight attendants sitting in front of me, I commented on liking not having a partition in front of row 1. He said many of them hated that config, as some of their aircraft have it, some don't. Maybe those with the partition have less overhead space?

A small aside, the bus at HKG for 3K is rather novel the first time, but of course defeats the priority boarding for those that are entitled or in appropriate rows (but row 5 isn't one of those rows I don't think)....and making perhaps the fight for the overheads a bigger challenge for those in front?

Ive always thought the inflight service on the 3K services have been superior to QF in economy at least.

 

[ermen]

Re: What should have been done - passenger incident on 3K696

I wonder if they have different aircraft with different configs in this regard? The last 3K flight HKG-SIN I took last month in 1A, I noted they had a red ribbon hanging from the overhead above 1C to try prevent people knocking their heads, and I'm sure I had my bag above 1C. Having said that, I was talking to one of the flight attendants sitting in front of me, I commented on liking not having a partition in front of row 1. He said many of them hated that config, as some of their aircraft have it, some don't. Maybe those with the partition have less overhead .

Yup, the plane i was on had the partitions in front of row 1a, which in my experience meant that the first few rows of cabin space was not available for pax. It was strange because the plane i normally had on this sector does not have the partition at all, and which was what i like due to superior leg room and cabin baggage space in the first few rows. I really wonder who will prefer the config with the partition!

 

[Awesom Andy]

Re: What should have been done - passenger incident on 3K696

I wonder if they have different aircraft with different configs in this regard? The last 3K flight HKG-SIN I took last month in 1A, I noted they had a red ribbon hanging from the overhead above 1C to try prevent people knocking their heads, and I'm sure I had my bag above 1C. Having said that, I was talking to one of the flight attendants sitting in front of me, I commented on liking not having a partition in front of row 1. He said many of them hated that config, as some of their aircraft have it, some don't. Maybe those with the partition have less overhead space?

A small aside, the bus at HKG for 3K is rather novel the first time, but of course defeats the priority boarding for those that are entitled or in appropriate rows (but row 5 isn't one of those rows I don't think)....and making perhaps the fight for the overheads a bigger challenge for those in front?

Ive always thought the inflight service on the 3K services have been superior to QF in economy at least.

3K has a couple of different configs, although the differences are quite small (e.g. the partition at row 1). You'll also note that on some planes, 1D/E/F are marked as extra-leg-room, while they are marked as normal seats on others. They have now also started offering in-flight-upgrade, where you can "upgrade" yourself to an available extra-leg-room seat for a cost. Obviously, very rarely would anyone take up that option, but 3K is laughing all the way to the bank should anybody decides to hand over $10-30 that would go to the airline as revenue with absolutely zero cost.

I've seen a 3K flight at the gate once, but it's probably not a normal occurrence. I don't mind the bus ride if it means cheaper fares - it's a LCC after all, so definitely fair game here.

And yes, definitely agree on 3K inflight services > QF Y. For the few pax who has purchased the Plus/Max bundle, on flights with hot meals, the FA would come around, address the pax by name, and ask for his/her choice of food and drinks. Often, these pax also get served first. It's like paying $30 SGD to receive J-like treatment (until you find out how horrible the food is).

 

[banger2]

Re: What should have been done - passenger incident on 3K696

3K has a couple of different configs, although the differences are quite small (e.g. the partition at row 1). You'll also note that on some planes, 1D/E/F are marked as extra-leg-room, while they are marked as normal seats on others. They have now also started offering in-flight-upgrade, where you can "upgrade" yourself to an available extra-leg-room seat for a cost. Obviously, very rarely would anyone take up that option, but 3K is laughing all the way to the bank should anybody decides to hand over $10-30 that would go to the airline as revenue with absolutely zero cost.

I've seen a 3K flight at the gate once, but it's probably not a normal occurrence. I don't mind the bus ride if it means cheaper fares - it's a LCC after all, so definitely fair game here.

And yes, definitely agree on 3K inflight services > QF Y. For the few pax who has purchased the Plus/Max bundle, on flights with hot meals, the FA would come around, address the pax by name, and ask for his/her choice of food and drinks. Often, these pax also get served first. It's like paying $30 SGD to receive J-like treatment (until you find out how horrible the food is).

Right you are Andy. My 3K692 flight yesterday indeed had the partition, and seemed to be an older aircraft than that without the partition (my deduction from the crew cabin control panel...older being push button, newer being touchscreen). The overhead for row 1 was reserved for stowage other than passenger on this version....

(Bit fuzzy, but both say "No stowage")