Gday folks, just got an interesting scenario and not sure where I stand now - I haven't called Qantas yet - I figured I'd wait till theres a good chance management might be in the call centre at the time - ie during this week.
So on the 8th of December I booked a whole bunch of Business Class Classic Seat Award flights to get from Perth to NZ - starting on December 25, with a PER-SYD "return" booking (MEL layover for PER-SYD booking), followed by a SYD-AKD sector the next day in a separate booking. I then paid for a fully flexible AKD-SYD sector with a Business Upgrade on Points. On the 15th I called back to cancel *ALL* flights as something had come up, and I had to call because none of my flights had the Cancel Button on the website. The initial person who took my call started the process of cancelling all my QCSA flights plus the sector I had to pay for. Within 20 minutes I had recieved an email confirmation that the paid booking was refunded albeit about $20 short for whatever fees. So 4 days later there was still no return of points to my account and ALL the QCSA bookings were still showing, and if I went in to edit the booking i got HTTP 404 errors on the qantas site. I called back to enquire and they said it might take time to process because the QCSA seat has both points and money involved for taxes etc so it can take time. The person didnt seem to think this was an issue. As the flights were commencing in only 6 days with Xmas coming up I was certainly concerned when I had no definitive answer on whether or not the cancellation would happen on time.
2 hours prior to my original flight booking was due to depart I called Qantas to ask what was happening. This is 9pm on Christmas day mind you... I advised the person that the bookings had been requested to be cancelled twice now and it hadnt happened. I asked "so If i were to turn up at the airport you're saying this booking is still valid and I could get on a plane". She confirmed yes... Now a few of the sectors have already flown on these bookings and now I can actually edit my SYD-PER sector and change my seats - I couldnt do this before. It shows that the other sectors are flown when obviously I haven't - and i'd be a no show.
Where do you think I stand with this, considering all bookings were business, and I have phone records of when I called and the most obvious confirmed refund of my paid flight 20 minutes after my initial call. IS this just a case of slack admin and delays withing Qantas that caused my flight to still be active - and according to the call centre worker just 2 hours before departure that my flight was still active and I can take it - some 10 days after the initial process began?. I am happy to get slugged the 5000 points per booking/sector or whatever but otherwise there is 100k points and a few hundred bucks at stake here.
I can't see them leaving this even though I have the greatest amount of flexibility with the Business Class fare which is normally always refundable etc.
Thank you for reading!
JK
So on the 8th of December I booked a whole bunch of Business Class Classic Seat Award flights to get from Perth to NZ - starting on December 25, with a PER-SYD "return" booking (MEL layover for PER-SYD booking), followed by a SYD-AKD sector the next day in a separate booking. I then paid for a fully flexible AKD-SYD sector with a Business Upgrade on Points. On the 15th I called back to cancel *ALL* flights as something had come up, and I had to call because none of my flights had the Cancel Button on the website. The initial person who took my call started the process of cancelling all my QCSA flights plus the sector I had to pay for. Within 20 minutes I had recieved an email confirmation that the paid booking was refunded albeit about $20 short for whatever fees. So 4 days later there was still no return of points to my account and ALL the QCSA bookings were still showing, and if I went in to edit the booking i got HTTP 404 errors on the qantas site. I called back to enquire and they said it might take time to process because the QCSA seat has both points and money involved for taxes etc so it can take time. The person didnt seem to think this was an issue. As the flights were commencing in only 6 days with Xmas coming up I was certainly concerned when I had no definitive answer on whether or not the cancellation would happen on time.
2 hours prior to my original flight booking was due to depart I called Qantas to ask what was happening. This is 9pm on Christmas day mind you... I advised the person that the bookings had been requested to be cancelled twice now and it hadnt happened. I asked "so If i were to turn up at the airport you're saying this booking is still valid and I could get on a plane". She confirmed yes... Now a few of the sectors have already flown on these bookings and now I can actually edit my SYD-PER sector and change my seats - I couldnt do this before. It shows that the other sectors are flown when obviously I haven't - and i'd be a no show.
Where do you think I stand with this, considering all bookings were business, and I have phone records of when I called and the most obvious confirmed refund of my paid flight 20 minutes after my initial call. IS this just a case of slack admin and delays withing Qantas that caused my flight to still be active - and according to the call centre worker just 2 hours before departure that my flight was still active and I can take it - some 10 days after the initial process began?. I am happy to get slugged the 5000 points per booking/sector or whatever but otherwise there is 100k points and a few hundred bucks at stake here.
I can't see them leaving this even though I have the greatest amount of flexibility with the Business Class fare which is normally always refundable etc.
Thank you for reading!
JK
