Loyalty Bonus Changes: November 30 Draws Near

[munitalP]

Me - don't care. 5000 FF points, barely worth the whinge.

Not ever going to fly Qantas again because of this? Good, more redemptions for me.


Additional Status credits required to obtain next Loyalty bonus: 325​

 

[medhead]

I'm still very very annoyed that QF did this. Pathetic decision from my point of view.

I would suggest this is an opportunity to adjust your flying so you can game the system to best advantage. As I plan well in advance this is just going to push me to the competition if I'm not going to benefit by year end. In fact I've done this already to ensure I only "lose" 60 SC on 1 Dec.


Sent from my iPhone using Aust Freq Fly app so please excuse the lack of links.

 

[JohnK]

It has all worked quite OK for me.

I have 155 SCs to go for next loyalty bonus and will earn another 50 SCs before end of November. This means that on 1 December I will still need 155 SCs for next loyalty bonus but it will be a loyalty bonus of 8,000 QFF points instead of the 5,000 QFF points.

Not sure how many additional SCs I will have by 31 May 2012 when my membership year ends but I can make that decision later....

 

[Austman]

My membership year starts on 1st March each year.

I'm currently 45 SCs away from a 5,000 points bonus if I earn them before 1st December 2011 and if I don't, I'm 95 SCs away from an 8,000 points bonus if I earn them before 1st March 2012. Seems OK.

The real question will be how I feel in late February 2012 or 2013 etc if I'm (say) 10 SCs away from an 8,000 points bonus, knowing that the SC count will be reset to zero on 1st March.

The resets to zero each year have never happened before...

 

[dfcatch]

So in other words, whilst I'll be only 20 or 30 odd SCs away from my next bonus, on 1 dec my loyalty balance will reset to 20 sc total.

Fail QF

Correction - I'm 170 SC short of next bonus, and 0 SC in current membership year. Don't know where I got the previous figure from....

Nonetheless - I still feel its a poorly thought through policy and represents either:

A/ A complete fundamental lack of understanding by those at QFF of the concept of "loyalty" (as opposed to the easy concept of "looking after FFs"). Perhaps time for some new blood.....

B/ A reflection of the QF company-wide preoccupation with penny pinching AKA "cutting your nose to spite your face".....

I've seen plenty of circumstantial evidence to support both theories.

With all due respect - Steph and Simon's responses at the lunch to this topic were less than reassuring and IMHO supported theory A.

Either way - Fail, QF, Fail.

 

[beejay1177]

I'll be 45 status credits away from achieving the loyalty bonus on November 30, and then will be reset back to 65. I am Silver and will never reach the heights of Gold, so I guess I'll never receive another loyalty bonus.
Thus why I'm seriously considering moving all my flights over to the dark side As Virgin status-matched Silver, they just gave me an extra lounge pass for no reason (so will have been given 3 passes since status-matched), whereas Qantas are taking away from me.

 

[awilcockson]

Well I've managed to swing an extra trip before my Nov 30 anniversary date, so I'll be collecting another loyatly bonus and "only" throwing away about 100 SCs ...

However I am a little perplexed that on the one hand they would want to lure people to attain P1 by earning over 3,600 SCs, and then cap the loyalty bonus at 2,000 SCs in a year.

 

[sarvowinner]

Very pleased with myself. I unintentionally qualified for the bonus today, oblivious to the fact November 30th was D-Day. I didn't realise I needed 80 SC when I decided to do a bit of a status run flying JASA SYD-MEL on Monday & then MEL-SYD & J* to the Gold Coast today. Frankly I thought the return to the GC was all too hard & was going to fly JQ MEL-OOL last night but couldn't get a flight. So decided to make a day of it via SYD with a JASA today. Just checked the details on the loyalty bonus so some offset to my point spend The two JASAs cost me in total 32,000 FFps & $135.00.

 

[simongr]

Hmm - I think I am one of the few that wont lose out at transition.

I am currently 155 SCs away from a loyalty bonus, meaning I have earned 295 since the previous bonus. All 295 of those were earned since the start of my membership year (actually all were earned 10 days ago). Now since the start of my membership year 580 SCs.

I fully expect to see tomorrow that I will be 205 SCs away from a loyalty bonus (actually 185 after tomorrow's flight credits) however in theory if the IT coding isnt quite right and they count SCs in your membeship year then I will be 8K points better off and 420 SCs away from a bonus.

I hadn't even thought about the transitional arrangements...

 

[Awesom Andy]

On face value, I've just claimed my last bonus 3 months ago, so no losses there. However, needing 305SCs to reach the current standard, I've 300SCs booked up till my anniversary. This wouldn't have been a problem at all on the old system, and claim it early next year, but now I would need to find an additional 55SCs if I want the bonus (which would be very silly to do so in terms of value).

 

[ketsuzei]

Family of six. Looking at how this seems to be working so far, four of us have received loyalty bonuses so far this (earning year), and our "points to next bonus" reflect that.

[e.g. earned 60 points since last bonus, now shows 440 to next bonus]

and this new message:

Total number of Loyalty Bonuses awarded in the current membership year 0 of 4


But here comes the but...

Two of us haven't had bonuses during the current membership year, but nor have we had our previous SCs wiped out.

[e.g. SCs earned from 01 Oct 2011: 80
Additional Status credits required to obtain next Loyalty Bonus: 210 ]

Could be a promising sign, could just be an IT glitch.

 

[Awesom Andy]

Mine has been updated correctly...

Additional Status credits required to obtain next Loyalty bonus: 355

Total number of Loyalty Bonuses awarded in the current membership year 0 of 4

 

[beejay1177]

I've also just logged in to see that new line of total number of loyalty bonuses awarded in year, and my points have not been wiped - here's hoping!!

 

[simongr]

I fully expect to see tomorrow that I will be 205 SCs away from a loyalty bonus (actually 185 after tomorrow's flight credits) however in theory if the IT coding isnt quite right and they count SCs in your membeship year then I will be 8K points better off and 420 SCs away from a bonus.

Correctly sitting at 205 SCs to next LB.

 

[drron]

Well I needed 175 SCs to get a loyalty bonus.So I switched the last LAX-BNE J flight from AA to QFF.That meant getting the 5000 loyalty bonuds,an extra 25% being a selected bronze plus hitting silver and getting bag tags.Now do I get the QP passes for hitting silver as a life QP!

 

[Oneworldplus2]

Wiped to zero.

Additional Status credits required to obtain next [COLOR=#990000]Loyalty bonus:[/COLOR][B]   500[/B]
Total number of Loyalty Bonuses awarded in the current membership year[B]   0 of 4[/B]

 

[Hvr]

Well my membership year finished yesterday (30 Nov) and I logged on this morning and was greeted with:

You need 500 SCs to get next loyalty bonus.

Total number of Loyalty Bonuses awarded 0 of 4

Yesterday I required 115 SCs to get my next bonus. No pro rata points were awarded for the SCs I had accumulated towards the next bonus.

 

[medhead]

I think the change over has been poorly implemented as the impact on each person will vary depending on when their year end. So those who start a new year today lose the most. And probably the maximum benefit is for those whose year ended 6 months ago, if we consider that their SC will be wiped in in 6 months time.

It might have been better to roll over SC from the last 2-3 months as a minimum for those members whose year ended within that time frame. Obviously, this suggestion ignores the complexities of wording T&C and IT systems.

My change over happened as expected. Now to update my spreadsheet.


Sent from my iPhone using Aust Freq Fly app so please excuse the lack of links.

 

[ozmille]

And I am mightily surprised with what mine says...

My membership year ended 30 Sep, have flown 200 SC's since and it says...



Am I missing something obvious...

*edit*

I did receive a loyalty bonus on the 14th of November but have flown 100SC's since.... Confused as always

 

[medhead]

And I am mightily surprised with what mine says...

My membership year ended 30 Sep, have flown 200 SC's since and it says...

Am I missing something obvious...

*edit*

I did receive a loyalty bonus on the 14th of November but have flown 100SC's since.... Confused as always

A couple of things, the loyalty bonus total was adjusted on 1 Dec to only include those SC (in the loyalty bonus total) that were earned in the current membership year. When you got your bonus on 14 Nov your loyalty bonus total reset to zero. So your current loyalty bonus total should have been unchanged. SC required for next bonus should be whatever it was yesterday + 50SC

I can't explain the difference between 100 and 75 SC without looking at you statement and running the numbers. But if it should be 100 I would call qantas.


Sent from my iPhone using Aust Freq Fly app so please excuse the lack of links.