drron
Veteran Member
- Joined
- Jul 4, 2002
- Posts
- 34,592
Interesting results of a survey commissioned by Amex in the SMH-
Are you being served? We've all done very badly
This is something I have thought for some time and the major problem with our tourist industry.
Are you being served? We've all done very badly
Of the 12 countries surveyed, Australia ranked equal last with Britain on measures of service satisfaction, behind the US, France, Canada and India.
In the Netherlands, 44 per cent of people felt companies were not doing anything extra to keep their business or were taking their business for granted. In Australia, that number was 81 per cent.
''The barometer clearly said customers want superior service and it's certainly not being provided,'' said Christine Wakefield, vice-president of American Express World Service Australia, which commissioned the survey.
''Australians have a laid-back attitude and this might be translating to some businesses having a similar attitude.''
This is something I have thought for some time and the major problem with our tourist industry.