This year before traveling to Argentina for a friends wedding, I purchased a ticket via the Argentinian based travel agency, Reserve vuelos, paquetes, autos, hoteles. Sea su propio agente de viajes en Despegar.com. I waited for 2 weeks and still my e-ticket and credit card payment confirmation never arrived. I made numerous calls to despegar.com.ar but was being hand-balled from person to person, the lack of English an issue and still no confirmation.
As my departure date loomed, I purchased a ticket via ZUJI for my return trip, which was issued and confirmed within 2 days as I assumed the Reserve vuelos, paquetes, autos, hoteles. Sea su propio agente de viajes en Despegar.com ticket had been declined.
The next day, I received notice that my original ticket was confirmed and I had been charged, so I now had 2 tickets, for the exact same day, time and flight! I called ZUJI immediately and explained my dilemma, hoping for some recognition of my situation! I was a loyal client of ZUJI, spending close to $7,000 on airfares. I pleaded to numerous ZUJI staff and managers for my ticket to be cancelled or at least credited so I didnt lost the money.
After exhausting myself, I gave up disappointed and dejected, sitting on the flight to Buenos Aires admiring my spare, paid seat next to me in MY NAME. How can 1 person travel twice on the same flight?
I will do my travel bookings from now on with another agency and will encourage my jet setting friends to do the same. Stay away from ZUJI.
Sincerely,
Chris McUtchen
As my departure date loomed, I purchased a ticket via ZUJI for my return trip, which was issued and confirmed within 2 days as I assumed the Reserve vuelos, paquetes, autos, hoteles. Sea su propio agente de viajes en Despegar.com ticket had been declined.
The next day, I received notice that my original ticket was confirmed and I had been charged, so I now had 2 tickets, for the exact same day, time and flight! I called ZUJI immediately and explained my dilemma, hoping for some recognition of my situation! I was a loyal client of ZUJI, spending close to $7,000 on airfares. I pleaded to numerous ZUJI staff and managers for my ticket to be cancelled or at least credited so I didnt lost the money.
After exhausting myself, I gave up disappointed and dejected, sitting on the flight to Buenos Aires admiring my spare, paid seat next to me in MY NAME. How can 1 person travel twice on the same flight?
I will do my travel bookings from now on with another agency and will encourage my jet setting friends to do the same. Stay away from ZUJI.
Sincerely,
Chris McUtchen
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