Crew "Favours" mentioned in TR's?

[Bang4Buck]

Bump. Nice TR; thanks for taking the time to post.

 

[moa999]

Whilst not getting a trip report (a simple SYD-BKK-SYD) 3-day return, I will give a big thumbs up (and an eXcel recommendation) to an upper-deck crew member.

Flying QF2 (dinner flight) commented when dessert and cheese was served that there was no ice-cream (had just finished watching the new IFE intro including the Maggie Beer piece) - had Cheese and the Noble one instead.

5-min later got a nice surprise of the chocalate covered ice cream from Y...

Whilst not 2-bottles of Dom, a very nice touch...

Made up for the fact of not getting a hot towel on boarding, nor an amenity kit.

 

[pandafyed]

I guess I'm the odd one out who never receives any above and beyond treatment! I've seen many people around me get special treatment, but I haven't been so lucky. I always try to be nice and friendly, so maybe karma will come back to me one day!

My partner, however, was serenaded by a male FA coming back from Bali on J*!!

 

[Katie]

I got a left over bottle of Piper Heidsick last year. Was the only person in J drinking it.
Many years ago, Mr Katie was in J (I was back in Y) and was asked to swap seats, turned out an airline employee was travelling with a family member and their seats were apart. Mr Katie got a bottle if champers for moving.

 

[Brisbane Flyer]

I was going to write a trip report of my recent EK F SYD-AKL-SYD flights, and on both flights the Purser went over and above his call of duty to make our flights fantastic.

So - in writing the trip report, should I mention these "favours", or would the cabin crew be reprimanded? Of course I wouldn't mention dates, but still wouldn't want the crew to be in any way compromised by the TR.

(Not sexual favours btw :mrgreen

My two cents.

If u have something positive or negative to say and want to mention someone by name, then do it in private. I just sent QF a note regarding excellent customer service last wk by an FA, whom I named. No need to go into the actual details, but here is the response I received:

Thank you very much for contacting us with your positive comments. We are
always thrilled when we get feedback like this.

Our industry is all about the service customers receive and so when we get
praise it genuinely makes it all worthwhile. I’ll make sure I pass on your
comments to the relevant department. I’m sure they will be really pleased
to read what you have to say.

Thank you for taking the time to contact us. I hope we have the opportunity
to welcome you aboard Qantas again in the near future.

What the FA did will stay between me and the FA, and her department. For anyone that has flown extensively, god only know how many miles I have done in the last 20 yrs, 3m+ probably, we have all encountered good and bad service, in all classes (probably less frequently in premium cabins for poor service).

For me, get me from A to B, get me there safely and 90% of the job is done. Going the extra mile to provide 110% satisfaction is great, but naming people in a social networking environment, good or bad, is uncool. Your posts can be searched for years, trust me, I have investments in social networking monitoring companies, you'd be amazed at what can be found and how its interpreted.

Cheers

John

 

[haydensydney]

.... naming people in a social networking environment, good or bad, is uncool. Your posts can be searched for years, trust me, I have investments in social networking monitoring companies, you'd be amazed at what can be found and how its interpreted.

Agreed. I don't know if you read my TR but I was quite scant on the details.

I also sent a very vague email to Emirates thanking the staff that were involved.

 

[Brisbane Flyer]

Agreed. I don't know if you read my TR but I was quite scant on the details.

I also sent a very vague email to Emirates thanking the staff that were involved.

Your TR was good. Just wanted to let others know the implications of naming people and how companies are monitoring and interpreting on line discussions. Monitoring of social networks is talked about in boardrooms across Australia today, last year this time, it was a nothing, now its a priority.

This goes for all industries and government, beware, ALOT of people are watching and listening from a distance.

 

[docjames]

Thank you very much for contacting us with your positive comments. We are
always thrilled when we get feedback like this.

Our industry is all about the service customers receive and so when we get
praise it genuinely makes it all worthwhile. I’ll make sure I pass on your
comments to the relevant <snip>. I’m sure they will be really pleased
to read what you have to say.

Thank you for taking the time to contact us. I hope we have the opportunity
to welcome you aboard Qantas again in the near future.

Not to burst your bubble, but it's a form letter.

With the exception of <snip> I received the same form letter when providing feedback for a crew who dealt quickly and appropriately with a sick pax.

 

[Brisbane Flyer]

Not to burst your bubble, but it's a form letter.

With the exception of <snip> I received the same form letter when providing feedback for a crew who dealt quickly and appropriately with a sick pax.

I've got enough of these to wallpaper my house Doc

 

[harvyk]

Not to burst your bubble, but it's a form letter.

With the exception of <snip> I received the same form letter when providing feedback for a crew who dealt quickly and appropriately with a sick pax.

I agree, it is a form letter, however the <snip> has been written by someone, as mine they mentioned specific details about my complement, which a computer would have had difficulty[FONT=&quot] [/FONT]interpreting.

Also I agree with Brisbane Flyer to a degree, it depends on what is said in a social networking environment.

That said, praise showing a person going above and beyond is unlikely to cause any real problems, especially as I expect the FA's have been given some leniency towards handing out spare bottles, as the company would have already budgetted to hand out the bottles in the form of "free" on-board drinks anyway.

 

[JohnK]

This goes for all industries and government, beware, ALOT of people are watching and listening from a distance.

If they are doing it to improve customer service then I see nothing wrong with it. I suspect though that is not their primary reason.

Not to burst your bubble, but it's a form letter.

And I thought I was special and received a personalised reply.

 

[Bang4Buck]

....Send a positive letter/ mail with specifics of why you appreciated the person; not the favours...

Sorry to quote myself. I just read this TR and it conveys the sentiments I clumsily tried to convey in my previous post. It's from "Lucky" from boardingarea:

Amazing service in first class from Washington to Seattle

OK, I just flew from Washington to Seattle in first class on an A320, and I had the best purser I’ve ever had. Period. Terrence, the Washington Dulles based purser, just couldn’t have done a better job. I’m not quite how to describe his service, but it was the little touches that made all the difference.

Where can I start? He literally smiled the whole flight. And this was nearly a six hour flight. Every time he spoke to a passenger he would just have the most contagious smile on his face that couldn’t help but make the passenger he was interacting with smile as well. His service was simply textbook perfect. Meal orders were taken by name, and the way he phrased everything was just so classy – “and Mr. Lucky, would you care to join us for lunch today?” At no point in the flight did he say “you want a refill” or “mhm” when I said thank you. Instead, he anticipated the needs of everyone, and asked everything in a very professional manner, such as “may I top that off for you” or “would you care for some more soda?”

When my seatmate asked for some red wine he brought by the bottle to show it to her. It’s a small touch, but it makes a big difference in perceived service level where there’s so little you can do to differentiate yourself. When I asked for water during the flight my request was met with a big smile and “of course, let me get that for you,” not “yeah, sure.”

Also, he basically made this a “dine on demand” flight. As each passenger finished their main course, he brought them out the dessert, instead of waiting for everyone to finish. He just couldn’t have been more professional.

Towards the end of the flight I couldn’t help but give him a “Going the Extra Mile” certificate and comment that his cheekbones must hurt. He laughed it off and said that he loves what he does. He said he did everything his parents wanted him to do, including going to graduate school, but this is what he loves. He said his goal in becoming a flight attendant was to see the world, and for 14 years he flew mostly internationally and accomplished that goal, and now he loves doing domestic flying. He said there’s nothing he’d rather do than be a flight attendant. I told him that it showed that he enjoyed his job and once again thanked him for doing such a phenomenal job, and he simply responded with “it was an absolute pleasure.”

So if you’re ever on one of Terrence’s flights, you’re in for a treat. I honestly felt like I was on Singapore Airlines (END OF QUOTE).

BTW this is not a criticism. As previously mentioned, I enjoyed your TR and appreciated you posting it!