Booking QF flights ex-SIN: credit card verification?

[Keith009]

Paging those who've done this recently...

I am trying to make a booking for my parents out of SIN on qantas.com.sg with my Oz credit card. I was just wondering if there's any need to physically visit the SIN office to sign a form or for them to show the same credit card upon check in at SIN?

The website says nothing about this and I have got as far as the payment stage without noticing any such notifications. I thought I'd check to be sure... but the phone agents are giving conflicting info.

TIA for any advice.

 

[dajop]

Early last year booked over QF sg website ex-SIN with AUS CC, and travelled in Aug, no problems. But CC things can change in 12 months.

 

[Bundy Bear]

I booked Qantas ex sin in October 2009 for travel in January 2010.

I have once been asked to show credit card ex SIN on SQ but not this time.

 

[Danger]

I booked with QF ex-SIN two weeks ago for travel in April. There was no information stating credit card verification was required or anything like that.

 

[Keith009]

Great, thanks everyone. Sounds like they'll be fine.

 

[MrHyde]

As a further backup, you can fax a letter to your parents that states something along the lines of "I, QF009, am the holder of CC ending with xx_X and paid for the tickets of Mr and Mrs QF009 Snr for SIN - xx_ on XX/04/2010"

This is just in case they end up with an agent having a bad day, who ends up making a big deal about not showing the CC used to make the booking.

Saying that, I have never had any airline ask me to show the CC, even when websites have said that I need to show CC used while making booking.

 

[oz_mark]

I have done a couple of bookings, and they used to have a comment about presenting the credit card at check-in, but they never asked. A more recent booking doesn't have that requirement in it at all.

 

[cmon0005]

I booked directly ex Singapore in November and had no problems.

 

[MelUser]

I understand that this is only an issue for bookings close to travel. If you book and pay over a month in advance there shouldn't be an issue - after all, airline has been paid, there is a ticket number and chances are cardholder has also been billed (and paid if they are a pay the credit bard account in full each month type person).

 

[wandering_fred]

I have booked exSIN off and on for the last five years with both AU and US credit cards with no problems. (Well the exchange rates could have been better :shock: and I really do need a CC with no foreign charge surcharge )

Booking flights exHKG will cause the message about showing CC appear. Didn't happen but YMMV

Alas now looking for tickets that probably can't be booked online

Fred

 

[AnonymousCoward]

No issues booking ex-SIN for SIN-AUS-SIN flights. Booked about half a dozen such flights in the past few months.

I think the shortest period prior to travel was about 5-6 days. An an aside, it's the first time I've had to use the WP benefit (economy seat purchase) to get onto a fully booked QF6.

 

[JohnK]

I think I have only ever seen the message about requiring to present the credit card in person for bookings on the QF Thailand website.

Saying that, I have never had any airline ask me to show the CC, even when websites have said that I need to show CC used while making booking.

Interesting I have been asked a couple of times to present the credit card that I used to make the booking. As it does not happen that often there is no need to be concerned and I do use the same credit card all the time.

 

[Keith009]

Well, I have gone ahead and paid for the flights which have now been ticketed. At no stage has any warning message about CC verification shown up. I rang up QF again, spoke to an agent who seemed to have more of a clue and affirmed that all's good. Just to be safe I followed MrHyde's advice and have emailed my parents a letter to take with them to check in confirming that I did authorise and paid for their flights.

 

[Nigelinoz]

Interesting thread on FT at the moment on a very similar topic.
Joke customer service - again. - FlyerTalk Forums

 

[JohnK]

Just made a booking on the QF SIN website and did not have any issues at all. Even got the seats I wanted.

 

[djfuzz]

I think I have only ever seen the message about requiring to present the credit card in person for bookings on the QF Thailand website.

Sorry to bump the thread - have been looking into booking a one way flight from BKK-MEL, but the QF Asia site comes up with the following warning:

Important Information

After you have completed your booking you will need to visit our office below within two working days for credit card and signature verification. Your ticket will be issued once your credit card has been sighted.

Bangkok Office
Tour East (Thailand)#, 21st Floor, Charn Issara Tower I, 942/160-163 Rama 4 Road, Silom, Bangrak
Open hours: 8.30am-5pm Mon to Fri
Phone: +66 (2) 236 2800

#Qantas representative

Going to give QF a call later, but does anyone know if going to a local QF office can suffice for this purpose?

 

[taswegian77]

Sorry to bump the thread - have been looking into booking a one way flight from BKK-MEL, but the QF Asia site comes up with the following warning:



Going to give QF a call later, but does anyone know if going to a local QF office can suffice for this purpose?

After you have made the booking, just give QF a call and they can verify and get your flight issued. I have done this in the past as I often book return legs liek BKK-MEL rtn and a MEL-BKK rtn on differnet bookings so Ic an access the cheaper flights from Aisa.

Could nto believe last week I booked SIN-MEL rtn for basically 3800 AUD but to do it the other way is costing $7500 AUD if you book a full J fare, not D or I.