The QF IT system remains as bad as ever!
I am very frustrated with Qantas Biz Rewards online booking system.
First, I had an Avis rental reserved in a "trip" along with a hotel booking. I needed to cancel these bookings, and used the Manage Trips link. The hotel one was easy to do, but the link to manage the car rental was dead - clicking it did nothing. I then tried finding the booking on the Avis website, but since it hadn't been booked in there, it wasn't possible to find it. Calling Qantas was a waste of time, as they said to just call Avis! I did, and they found the QBR booking, cancelled it, and rebooked for my new date. Back to QBR, the old/cancelled reservation never disappeared or updated. I sent a query through the QBR support system, and they just came back with "sorry", and we'll let IT know about it. No rental car charges seem to have been made (it was not a prepaid), so that's a good thing, but very frustrating and time-wasting.
Now today I looked to see that all is in place for a trip tomorrow to TSV, and the hotel booked shows a property in
Palma de Mallorca, Spain!!! Drilling down, the details given are the name, address, and map link for Spain, but the phone and email address - as well as room choice - are for the TSV hotel. Calling Qantas Hotels confirmed the booking is in their system as the TSV hotel, but they had zero explanation for why it's showing in my "Trips" as a hotel in Spain. They have now asked for a screenshot, which I have sent. Possibly another IT "glitch", but it is very frustrating to have to deal with this. I certainly don't want to pay for two hotel nights - one of which is on the other side of the world!!
Has anyone else had weird stuff like this happen in QBR, or is it just lucky me?
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