Card payment sucharges banned in Australia from 2026

Are you happy with the RBA's proposed changes to surcharging and interchange fees?


  • Total voters
    162
You were already paying that higher price, but they tricked you into thinking it cost less than what you actually paid. They told you it was $99 but charged $101 to your card. Now they'll tell you upfront it's $101, and that's what you'll pay.
Except before you had by law an alternative, now you don't. If it said $99 before and you handed over $99 in cash then that was all you paid. Now the sign says $101 and handing over $99 in cash doesn't cut it anymore.
 
Once again, many folks seem to be missing the point. Businesses, when they write their business model, need to account for all of their costs and build those, along with profit, into their pricing. Unsurprisingly, there is a cost associated with accepting payment, whether that is cash, cheque (listed for completeness only and not current relevance) or card (debit/credit/EFTPOS). Not baking this into the business model is a failure to write a competent business model. There should never have been a need to surcharge.

The same thing applies to penalty rates, where they apply. I will not use businesses that have weekend or public holiday surcharges. They just aren't necessary. The number of weekends and public holidays are known in advance and therefore so are the additional staffing costs. Build them into the business model and keep prices consistent. If you can't compete, don't open on weekends or public holidays.
 
Once again, many folks seem to be missing the point. Businesses, when they write their business model, need to account for all of their costs and build those, along with profit, into their pricing. Unsurprisingly, there is a cost associated with accepting payment, whether that is cash, cheque (listed for completeness only and not current relevance) or card (debit/credit/EFTPOS). Not baking this into the business model is a failure to write a competent business model. There should never have been a need to surcharge.
Personally I don't care whether or not surcharges exist in a market, I just prefer companies to be able to make the choice themselves as opposed to the government sticking its thumb on the scale. If a company wants to offer a more expensive payment method and make the user pay to use it while still offering the product for the advertised price for a payment method that is cheaper that's fine by me. The credit card company gets to choose its fees, the business gets to choose the surcharge (though I agree with rules not placing undue surcharge) and then customer gets to choose which payment method he wants to go with.

I think about it in the same way as online orders being delivered. Some places offer free delivery, AKA they price the cost of delivery in their business model. Some places offer free delivery for certain products or order amounts. Some places make you pay full delivery for any order you make. That's the company's decision to make and the customer's choice which business they frequent. What would stop someone using your logic and saying that no company online should charge for delivery and it should have to be priced into the purchase amount?
The same thing applies to penalty rates, where they apply. I will not use businesses that have weekend or public holiday surcharges. They just aren't necessary. The number of weekends and public holidays are known in advance and therefore so are the additional staffing costs. Build them into the business model and keep prices consistent. If you can't compete, don't open on weekends or public holidays.
So you want to make everybody pay more 99% of the time to subsidise people who go out on a public holiday? Once again, the only reason that these surcharges exist is the government putting their thumb on the scale. I never used to pay a Sunday or a weekend surcharge, but when employers got forced to pay massive markups for their staffing costs on a Sunday they very quickly became ubiquitous. We're gone of the days where most Aussies hold Sunday to be sacred, but we force companies to pay as if it is. Personally I'd prefer to work a Sunday and get a weekday off every week.
 
Except before you had by law an alternative, now you don't. If it said $99 before and you handed over $99 in cash then that was all you paid. Now the sign says $101 and handing over $99 in cash doesn't cut it anymore.

This will still be possible, cash discounts aren't being outlawed. What is being banned is the 'drip pricing' and 'hidden fees' tactics of surcharging. They can charge you less than the sign, not more.

From October, the business can put up a sign saying $101 but still choose to accept $99 in cash. What they're being banned from doing is putting $99 on the sign then charging $101 if you pay by card.
 
This will still be possible, cash discounts aren't being outlawed.

From October, the business can put up a sign saying $101 but still choose to accept $99 for it in cash.

What they can't do anymore is put up a sign for $99 and then charge you $101 if you pay by card.
If you think that the same number of businesses that currently have card surcharges are going to suddenly have cash / EFTPOS discounts then you're having a laugh.

This policy will make most people pay more.
 
If you think that the same number of businesses that currently have card surcharges are going to suddenly have cash / EFTPOS discounts then you're having a laugh.

This policy will make most people pay more.

Most people pay by card not cash. So most people will pay the same or less.

To cover lost surcharge income, prices would only need to rise by the surcharge amount, meaning the total price paid remains the same. The only difference is it's now shown to you as the total price before you pay, instead of being sneakily added on after you tap your card.

Unfortunately some businesses will use the opportunity to price gouge and the RBA has given them an easy scapegoat. At least now they'll be forced to gouge transparently instead of in a hidden surcharge.
 
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Except before you had by law an alternative, now you don't. If it said $99 before and you handed over $99 in cash then that was all you paid. Now the sign says $101 and handing over $99 in cash doesn't cut it anymore.
AFAIK that same law also stipulated that a surcharge for card payments cannot be made if an alternative payment like cash or direct deposit etc was not made available. There were payment by card only businesses that still charge the surcharge (Avis being an example) regardless. I'm glad that greed is finally blanket banned. Unfortunately, this RBA change (reversion to what was before it approved the stampede causing surcharge bandwagon in 2003) does not cover payments by Amex and any other non bank issued cards so expect those will continue post 1 Oct, as was the case before 1 Jan 2003 except the hike in the Amex surcharge % will not likely revert. Not sure what the situation will be for bank issued Amex then.
 
Most people pay by card not cash. So most people will pay the same or less.
How the heck do you propose they will pay less? Most people will pay the same, effectively nobody will pay less and people who pay exclusively with cash (you know, generally older people who are on a lower income) will indeed pay more.
To cover lost surcharge income, prices would only need to rise by the surcharge amount, meaning the total price paid remains the same. The only difference is it's now shown to you as the total price before you pay, instead of being sneakily added on after you tap your card.
The price remains the same if you pay by the most expensive payment method, it goes up if you pay with a less expensive method. If you cannot charge more for the more expensive method then you have to assume that will be the method people will pay with and charge accordingly.
AFAIK that same law also stipulated that a surcharge for card payments cannot be made if an alternative payment like cash or direct deposit etc was not made available.
A law I agree with. There should be a method to pay the advertised price.
There were payment by card only businesses that still charge the surcharge (Avis being an example) regardless.
Then the government should go after them and force them to offer a payment method at the advertised cost.
I'm glad that greed is finally blanket banned.
Greed is about as innately human as it comes, it can never be banned.
Unfortunately, this RBA change (reversion to what was before it approved the stampede causing surcharge bandwagon in 2003) does not cover payments by Amex and any other non bank issued cards so expect those will continue post 1 Oct, as was the case before 1 Jan 2003 except the hike in the Amex surcharge % will not likely revert. Not sure what the situation will be for bank issued Amex then.
This is in no way a reversion to pre-2003 though. Pre-2003 surcharges were absolutely legal, they were simply forbidden by the card payment networks. In 2003 the RBA forbid Mastercard and Visa from having that clause in their contracts which lead to businesses making surcharges. Now surcharges are being banned at the legal level and the government is price fixing the interchange fees. A pre-2003 system would be much better for most of us than this change.
 
Agree with above. Set prices will likely move to the same as with the surcharges incorporated, and increase for those using cash, while all the benefits the banks could provide in conjunction with surcharges (rewards, insurance, travel benefits) disappear or are massively reduced. It’s such a fail.

I don’t know why the banks don’t just offer card products that retain all the extras by billing the cardholder directly on a transaction basis. If you want to pay with your premium/rewards card; that will cost you 0.8% extra which is billed by the institution at statement time - good; I was used to paying that or more anyway - take my money. I’d happily pay a surcharge equivalent on the $200K or so I put through personal cards a year to retain the benefits. It’s significantly better value than me trying to acquire all those points and things myself, and that’s not even accounting for the time to organise them.

On top of HSBC / Premier walking away, it’s a frustrating time for me with finance matters at the moment.

Grrrr,
Matt.
 
Well, the "pay less" comes through distributing the cost across all customers, including the non-card payers, so the latter lose and the majority (from the above quote) win, albeit not much I would assume.

On the other hand, in my work the majority of customers have paid by PayID since that became widespread, rather than paying card+surcharge. In preparing for 1 October, we couldn't use historical patterns (10% card users) because it's simply implausible once surcharging vanishes, so then had to adjust the to-be-built-in cost upwards markedly.

Given the economic mood, we can't raise prices to manage the risk of, say, 100% of customers switching to card on top of what's necessary to manage inflation, so have settled on an assumption of 50% card users and hope this isn't too far off the mark. Without a doubt, the 90% who were previously willing to use PayID are the losers, but they may view the convenience as an acceptable trade-off as they don't know the underlying numbers anymore. As a consumer, I hate surcharging, but in business it's required some difficult decisions.
 
Well, the "pay less" comes through distributing the cost across all customers, including the non-card payers, so the latter lose and the majority (from the above quote) win, albeit not much I would assume.
That assumes that companies will flatten out the existing surcharge spend across all customer, which assumes that people will use the same payment method regardless of the surcharges. I don't think either of those will happen. Without a surcharge people will naturally flock to the more expensive methods. I've regularly brought cash to the lovely Japanese restaurant near my place to avoid paying a surcharge, why would I do that when it makes me worse off vs paying by card?
On the other hand, in my work the majority of customers have paid by PayID since that became widespread, rather than paying card+surcharge. In preparing for 1 October, we couldn't use historical patterns (10% card users) because it's simply implausible once surcharging vanishes, so then had to adjust the to-be-built-in cost upwards markedly.
It's the tragedy of the commons unfortunately. If the cost is spread amongst all users then people will inevitably use more and be more "wasteful" than if they personally bear the cost.
Given the economic mood, we can't raise prices to manage the risk of, say, 100% of customers switching to card on top of what's necessary to manage inflation, so have settled on an assumption of 50% card users and hope this isn't too far off the mark.
That definitely depends on the part of the market you are in. I would not be surprised if most of the places that people pay surcharges (mainly hospitality) pass the fee on in full for all payments.
Without a doubt, the 90% who were previously willing to use PayID are the losers, but they may view the convenience as an acceptable trade-off as they don't know the underlying numbers anymore. As a consumer, I hate surcharging, but in business it's required some difficult decisions.
I would argue that in the current system they have the ability to decide if the convenience is worth paying extra and they choose paying less rather than convenience. I am often the same.
 
Once again, many folks seem to be missing the point. Businesses, when they write their business model, need to account for all of their costs and build those, along with profit, into their pricing. Unsurprisingly, there is a cost associated with accepting payment, whether that is cash, cheque (listed for completeness only and not current relevance) or card (debit/credit/EFTPOS). Not baking this into the business model is a failure to write a competent business model. There should never have been a need to surcharge.
I could not agree more, 100%! And let’s not forget, the cc surcharge nonsense is mostly an exclusive AU/NZ issue, “strangely” it’s not needed elsewhere in the world. I suspect competition will sort this out over time but that’ll take 5 years or so of pain in the interim.

And for all the cash lovers out there that whinge about how “unfair” it is for everyone who does not use a cc to shoulder those fees? Oh cry me a river and consider how much more expensive the staff time is that gets wasted by those old fiddles on front of the queue who take forever to search for the right coins in their wallets. That’ll be SO MUCH more expensive than those card fees (not to mention the time all those people waiting in line have to waste!).
 
This is in no way a reversion to pre-2003 though. Pre-2003 surcharges were absolutely legal, they were simply forbidden by the card payment networks. In 2003 the RBA forbid Mastercard and Visa from having that clause in their contracts which lead to businesses making surcharges. Now surcharges are being banned at the legal level and the government is price fixing the interchange fees. A pre-2003 system would be much better for most of us than this change.

The ban is not being done at the legal level at all.

The RBA has concluded that it is in the public interest to remove surcharging for all designated card networks (eftpos, Mastercard and Visa) from 1 October 2026. Designated card networks are subject to formal regulation by the RBA. To implement this, the RBA has removed its prohibition on ‘no-surcharge’ rules with effect on and from that date.1 When effective, these changes will allow the designated card networks to impose a ban on surcharging for credit, debit and prepaid card payments on their networks.
 
How the heck do you propose they will pay less?
Because the merchant interchange fees that banks can charge are also being capped (this is what's impacting the credit card reward programs, not the surcharge ban itself). The RBA is doing 2 things at once and many people are incorrectly conflating them.

From October, the cost for a business to process card payments will be less than what it costs them today. So none should need to increase their prices by as much as they are surcharging today.

Additionally the cost will be spread amongst all customers and not just card customers, so the cost per customer will be less.
 
From October, the cost for a business to process card payments will be less than what it costs them today. So none should need to increase their prices by as much as they are surcharging today.
For very small businesses or others that choose to outsource their card payments to a third-party platform (like all the hobbyists and market stall holders et al who use Stripe/PayPal/etc), the costs are not decreasing because those platforms (as intermediaries) are choosing not to lower their fees. Someone told me yesterday that Stripe has in fact increased its fees slightly (I haven't checked the truth of that).
 
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TBH the two things p##ed me off the most about the surcharges was 1) blended surcharges - whether it was EFTPOS or someone paying by their Palladium Extra card it was the same, whereas you know a genuine EFTPOS payment is probably SFA, Aldi was a good example of this 2) companies where card payments always were an integral part of the business model (chain hotels and rental car companies as prime examples). Card surcharges are just drip pricing. These industries have always preferred the drip pricing approach.

It's 2026, perhaps the base starting point is that the price advertised must be available by some form of convenient electronic payment. If that was PayID, fine, if EFTPOS fine, if AliPay fine, but important to recognise the vast majority of people don't carry around heaps of cash (even our two mothers in their early 80s pay most things by card - so I don't think it's right to say its poor old elderly people who pay mostly by cash).

There'll still be discounts for cash if the business wants to have less transactions on their books than they actually do (I've been to a couple of Vietnamese restaurants that had a 2% surcharge and 5% discount for cash, not sure how you could pay the actual menu price!).

Anyway it is what is .
 
Because the merchant interchange fees that banks can charge are also being capped (this is what's impacting the credit card reward programs, not the surcharge ban itself). The RBA is doing 2 things at once and many people are incorrectly conflating them.

From October, the cost for a business to process card payments will be less than what it costs them today. So none should need to increase their prices by as much as they are surcharging today.

Additionally the cost will be spread amongst all customers and not just card customers, so the cost per customer will be less.
Yep. The banks seemingly are throwing the baby out with the bathwater here. They should be doing more, not less, to get us to keep using credit cards.
 

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