Novotel Auckland Airport ... Hotel Upgrade(!)

[Cloud9]

So... I booked a room at the Novotel in Auckland at the airport. And was informed I had received an upgrade. Not a room upgrade. A hotel upgrade(!)

And freaking heck this new Pullman at the airport is rather lovely.

 

[eric2011]

So... I booked a room at the Novotel in Auckland at the airport. And was informed I had received an upgrade. Not a room upgrade. A hotel upgrade(!)

And freaking heck this new Pullman at the airport is rather lovely.

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I've got a 2 night stay at the pullman next week. What room category is this.

 

[henrus]

So... I booked a room at the Novotel in Auckland at the airport. And was informed I had received an upgrade. Not a room upgrade. A hotel upgrade(!)

I wonder why they did that? The Pullman is a lot nicer then the Novotel and it’s got a good executive lounge and bar.

 

[Cloud9]

I've got a 2 night stay at the pullman next week. What room category is this.

I _think_ it was just a standard King. (Room 721 in case anyone knows better)

 

[eric2011]

I _think_ it was just a standard King. (Room 721 in case anyone knows better)

I think there base room is called Superior King, which is what I've got. Hoping for a platinum upgrade with maybe a runway view. I've got 48 hours there and need something to look at

 

[Cloud9]

And just a quick update to confirm. Super comfy bed, really good rainfall shower, and absolutely silent for a good night's sleep.

The reception staff are super lovely, and for anyone who arrives late when the bar is shut, they seem to be open to you using your drinks vouchers to grab something from the mini bar (that's what I was told I could do, at least).

 

[sap1l]

For anyone who arrives late when the bar is shut, they seem to be open to you using your drinks vouchers to grab something from the mini bar (that's what I was told I could do, at least).

They told me the same thing about the mini bar, so it might be their standard policy.

I’ve also been allowed to use my voucher to grab a coffee - the coffee shop opens at an ungodly hour (definitely by 5am) for anyone with an early flight.

 

[Cloud9]

They told me the same thing about the mini bar, so it might be their standard policy.

I’ve also been allowed to use my voucher to grab a coffee - the coffee shop opens at an ungodly hour (definitely by 5am) for anyone with an early flight.

And miss out on the fun of being stuck in the cupboard Flounge?

...Good idea!

 

[Larko1]

I wonder why they did that? The Pullman is a lot nicer then the Novotel and it’s got a good executive lounge and bar.

Got this offer today.

 

[Larko1]

Interesting "upgrade".(Accor Plus Gold)

When checking in last night, I was advised that the upgrade was to an Executive room on the 8th floor and included lounge access and brekky in the morning, great, so I thought!

Arrived for brekky, asked if I wanted full or continental. Full, as it was included with Exec. room. Was asked to please sign docket for $45 to your room as upgrades do not include brekky. I informed the lady looking after me that I haven't been charged for past upgrades too which she said it's for accounting reasons and to speak to the staff at check out.

When I checked out, not only was I asked to pay for 1 brekky but 2, really????

Asked for Supervisor. I explained the situation and was told that the upgrades don't include brekky anymore and was sorry for the mix up and the inconvenience and waved the charges.

Thankyou. Would have been nice to have been told of the changes when checking in!

 

[jase05]

Thankyou. Would have been nice to have been told of the changes when checking in!

That’s poor by them.
Yes, some hotels will upgrade you but tell you at check in that the upgrade has no lounge access or breakfast included which is what should’ve happened here

 

[Cloud9]

Not trying to turn this thread into a zombie, but felt a better place to pop this than start up another.
I've just received another free upgrade to the Pullman from the Novotel for my overnight stay this weekend.

I may have to doss around in New Zealand more often, if this keeps up!

 

[gaz0303]

I just had the same hotel upgrade, along with free access to the Executive Lounge (free breakfast), free chocolates and water. This everything an airport hotel should be: walking distance to terminal, sound proof- no jet noise at all, blackout curtains, great gym and airport views.

* Edit…I was charged for breakfast

 

[RB001]

2 Novotel stays booked for stays during the past few weeks, received this upgrade both times.
(Accor+ Gold)
The breakfast thing wasn't an issue for me - I only choose this location for early starts - out the door well before opening!

I did ask when checking in on Tuesday what the whole deal was with all of these upgrades? (My last one even after I had cancelled my original Novotel booking and rebooked at a lower rate.)
Agent advised that with the Pullman being almost 12 months old, they were giving Novotel customers the chance to try the Pullman for themselves. Perhaps occupancy is lower with the "natural" bookings at the Pullman's regular prices?
I've stayed at the Novotel before and have no problem with it, but I'm happy to ride the upgrade wave while it lasts!

 

[Harrison_133]

Data point: they're still doing this in 2026.

Booked a 1 night stay at the Novotel recently and was offered a complimentary 'upgrade' to the Pullman around 10 days before arrival. Overall, a really pleasant stay.

Also worth noting, I do not have status with Accor.

 

[PERLHR]

I am booked into an executive king room with breakfast at the Pullman. With all these upgrades I should be given the honeymoon suite also as Gold Accor +. More likely I'll be sent to the Novotel

 

[FlyingKangaroo]

It continues. Received the same upgrade invitation offer last week for a stay this coming Friday. (Accor+ Gold.)

 

[Cessna 180]

Just noticed this thread.

Happened to me three weeks ago.
I had a stay booked with points at Novotel and received the email a week or two prior to arrival.

Unfortunately, I did not get much benefit as I arrived at 0100 and departed around 0800.

I feel these fancy airport hotels are a little bit of a waste. I imagine for most people the convenience of a walking distance hotel far outweighs any other benefits. If the Ibis budget was a little closer I would have 100% picked that at half the price.

 

[Cloud9]

Just noticed this thread.

Happened to me three weeks ago.
I had a stay booked with points at Novotel and received the email a week or two prior to arrival.

Unfortunately, I did not get much benefit as I arrived at 0100 and departed around 0800.

I feel these fancy airport hotels are a little bit of a waste. I imagine for most people the convenience of a walking distance hotel far outweighs any other benefits. If the Ibis budget was a little closer I would have 100% picked that at half the price.

I dunno. Quite like the lounge at the AKL Pullman. And brekky was infinitely better than hitting the cupboard before QF AKL lounge was upgraded.

 

[DC3]

I am booked into an executive king room with breakfast at the Pullman. With all these upgrades I should be given the honeymoon suite also as Gold Accor +. More likely I'll be sent to the Novotel