Awful VA crew between Kalgoorlie and Perth

[PERLHR]

Had a VA flight from Kalgoorlie to Perth earlier in the week. Probably one of the worst for quite a while.

Despite the boards being displayed for priority boarding and general, not used, one announcement, free for all, mad scrum. No WiFi onboard the 737 700. No real apology.

CSD was useless. He first of all before departure went down the back to bring up to biz someone he obviously knew. Popped him into row 2 (we were in row 3), providing him a beer before departure and sat down and chatted to him.

There was only one other pax in biz and thank god I did not bid for an upgrade. We got into the air then he continued to be chatty with his "friend". ...oh but they announced that since the flight was 55 (in smooth conditions) no tea or coffee would be served.

I queried this and was told "flight is short".; Seriously in Europe and on BA I have had breakfast or lunch with 3 champagnes in that time of flight duration.

The whole crew could not care. They did one rubbish run and there we we were left popping rubbish into the seat pocket in front.

No recognition or even acknowledging VA Platinum...and I felt it left a very sour taste as he was obviously feeling he had better quality time sitting or serving his friend.

It actually was so bad I think next time on the route to hell with VA and it will be Qantas. Quite astonishing at how bad this was. I have made a complaint by the complaints procedure form on line to VA and naturally I'm not expecting even a response!!

 

[MEL_Traveller]

I’m not so fussed about the lack of platinum recognition - except when it comes to the order of meal choices! - but it does bug me when crew claim a flight is too short to perform service.

Bangkok airways… 44 mins wheels up to wheels down from BKK to Koh Samui. Full hot meal and separate tea/coffee/beverage service. And that includes the crew serving fresh milk to those who want it… not even handing out those little rubs for pax to do it themselves.

BA LCY-AMS… was too bumpy for the carts to be in the aisle, so the two crew looking after economy took orders and served drinks by hand, row by row. The flight was only about half full… so 45 pax in 25 minutes, including a full open bar and snacks.

 

[PERLHR]

I’m not so fussed about the lack of platinum recognition - except when it comes to the order of meal choices! - but it does bug me when crew claim a flight is too short to perform service.

Bangkok airways… 44 mins wheels up to wheels down from BKK to Koh Samui. Full hot meal and separate tea/coffee/beverage service. And that includes the crew serving fresh milk to those who want it… not even handing out those little rubs for pax to do it themselves.

BA LCY-AMS… was too bumpy for the carts to be in the aisle, so the two crew looking after economy took orders and served drinks by hand, row by row. The flight was only about half full… so 45 pax in 25 minutes, including a full open bar and snacks.

The recognition of platinum does not bother me either really. .but upgrading a "pal" when plenty of other seats available well .he could have said to others with Platinum ..just take it. It's the abysmal service that gets me...bad CSD ..coughpy rest of them.as it gets harder to reach the dizzy heights . .it's time they started recognising it.

 

[Saab34]

Might have been an employee he moved. I’ve see this before. I don’t think moving friends into the J Cabin would sit well with Management.

Something I’ve noted at many airlines, if other crew especially are travelling on a flight, be it for repositioning or leisure, the crew get distracted and just talk to them the whole time. Had this on QF recently, it was either corporate or cabin crew in Row 4, but the CSM talked to them for like 20 mins while standing with the trolley, he put one of the other crew in the J cabin so he could talk to them.