Delayed bags - is anyone able to speak Qantasesque?

RSD

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Feb 13, 2010
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Qantas
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Flew DPO-MEL-SYD today, the MEL-SYD departed at 4pm, arrived in Sydney to find out that my bags hadn't made the MEL-SYD flight - no idea why.

Baggage services told me that the bags would coming on QF478 landing at 19:35 and that they would deliver them to the hotel. They didn't tell me that the baggage services phone number closed at 21:00, so about 21:10 when the bags hadn't arrived I tried phoning them but got the recoded message saying that the phone line won't be manned now until the morning.

I've looked up online - it says this -
1763720729968.png

Does anyone know if they update it further when it has been picked up or is it likely that the bags have been picked up by a courier driver and are on their way?

Any help would be appreciated - seeing as how I'm not getting a lot of help from Qantas!
 
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