Changed your mind after booking? If you need to cancel your ticket, you can do so free of charge within 24 hours ?

[stump]

Booked direct online Adelaide /Beijing return Premium Economy $2,124.65 . After I found my Beijing connection coming home was out by 2 days I cancelled my booking within 24 hours to rebook a different date home....Instead of below I was charged Cancellation fee AUD $550.00

• Refund request was made via Manage Booking within 24 hours after booking; and
• Tax and fuel surcharge will also be refunded under the 24-hour free cancellation.

I have requested a paypal refund claim and if not successful I will never use Cathy Pacific ever..

 

[oz_mark]

Did you meet the conditions of the offer? There's a few escape hatches for them

The most likely is that your Cathay number not being included

You are not eligible for booking refunds if:

• You did not add your Cathay membership number to the “Frequent flyer programme number” field on “Passenger Information” section when making your flight booking;
• The Cathay membership number was not added during the booking process or was added more than 24 hours after the flight booking;
• A frequent flyer number of another airline was entered on the “Frequent flyer programme number” field even if you signed in as a Cathay member during booking;
• The name of the passenger does not match the name registered in the Cathay membership programme membership account of the Cathay membership number added in the “Passenger Information” section during the booking process;
• Your first flight under the booking is within eight days of booking (less than 192 hours before departure);
• A discount code was applied to the booking (effective 3 Jun 2024);

 

[MEL_Traveller]

Did you meet the conditions of the offer? There's a few escape hatches for them

The most likely is that your Cathay number not being included

Good pick up, might be a good idea for pax to include a CX number for the first 24 hours in future! (change after that)

Although it is a bit of an unusual requirement, most airlines don’t have it.

 

[stump]

Did you meet the conditions of the offer? There's a few escape hatches for them

The most likely is that your Cathay number not being included

Thankyou for reply.Do you mean this number?

[td]Green member[/td] [td]174****000[/td]

 

[stump]

Did you meet the conditions of the offer? There's a few escape hatches for them

The most likely is that your Cathay number not being included

[td]

[td] [td]Your cancelled itinerary [td]Booking reference: DF9CV5 Wed, 14 Jan 2026 | CX 174 Adelaide to Hong Kong [td] [td] Departure ​ ​

[td]

[td]

Arrives ​

[/td]​

[td]

12:00 ​

[/td][td]

17:45 ​

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Cabin class ​

[/td][td]

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[td]

Premium Economy ​

[/td][td]

E ​

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Wed, 14 Jan 2026 | CX 344 Hong Kong to Beijing

[td]

[td]

Departure ​

[/td][td]

Arrives ​

[/td]​

[td]

18:50 ​

[/td][td]

22:15 ​

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Cabin class ​

[/td][td]

Class ​

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[td]

Economy ​

[/td][td]

H ​

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Wed, 15 Apr 2026 | CX 331 Beijing to Hong Kong

[td]

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Departure ​

[/td][td]

Arrives ​

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[td]

16:40 ​

[/td][td]

20:35 ​

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Cabin class ​

[/td][td]

Class ​

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[td]

Economy ​

[/td][td]

H ​

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[/td]​

Wed, 15 Apr 2026 | CX 161 Hong Kong to Sydney

[td]

[td]

Departure ​

[/td][td]

Arrives ​

[/td]​

[td]

21:35 ​

[/td][td]

08:40+1 ​

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Cabin class ​

[/td][td]

Class ​

[/td]​

[td]

Premium Economy ​

[/td][td]

E ​

[/td]​

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Thu, 16 Apr 2026 | QF 735 Sydney to Adelaide

[td]

[td]

Departure ​

[/td][td]

Arrives ​

[/td]​

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10:15 ​

[/td][td]

11:55 ​

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Cabin class ​

[/td][td]

Class ​

[/td]​

[td]

H ​

[/td][td]

H ​

[/td]​

[/td]​

[/td]

[/td]

[/td]

[td] ​ ​ ​

[td] ​ ​ ​

[/td]

[td] ​ ​ ​

[/td]

[/td]

[/td]

[/td]

[/td]​

[td]

[td] [td]

[td] ​ ​ ​

[td] [td]

[/td]

[/td]

[td] ​ ​ ​

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[td] ​ ​ ​

[/td]

[td] ​ ​ ​

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[/td]

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[/td]​

Did you meet the conditions of the offer? There's a few escape hatches for them

The most likely is that your Cathay number not being included

 

[MEL_Traveller]

Thankyou for reply.Do you mean this number?
[td]Green member[/td] [td]174****000[/td]

That’s the one. Your cathay frequent flyer number.

Perhaps give them a call. If not, escalate via email.

You should be able to do a credit card chargeback if neither of the above work, and get the full amount back. Screenshot everything to show you met the terms and conditions.