Has anyone else been sent a survey on the transfer process at SYD?

[Himeno]

Like QR?

First class bus ( and thumb)

View attachment 473676

Business class bus

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QR use these buses for transfer to/from aircraft at remote stands.
During mid 2023 trip, my DOH-BER flight had a jet bridge gate, but bused everyone to a remote stand. The Business class pax got held at door down to the apron because the Business class bus wasn't there yet (while economy pax boarded their bus). We ended up getting a first class bus out to the aircraft.

 

[elanshin]

I used the TBus last year to get to Ridges from T3 and it was clearly a better experience than the Qantas transfer bus. The TBus was empty, the frequency was better. The Qantas transfer process is getting worse and worse. So much that allowing a Dom to Int transfer cannot be guaranteed according to the QF MTC. Especially if a Dom flight is cancelled and you are rebooked on a later flight. The Gate 15 area is so often very crowded and the buses do not run continuously which is very much needed at peak periods. The buses wait to get filled to the brim.
Question: If you are transferring between terminals, with QF boarding passes, do you have to use their bus or can you use the TBus?
I used the QF bus this week and premium status pax were boarded first but the 2 lines were both very long. You could read the faces of the non premium pax, there was standing room only before they were even boarded, a lot had to wait even longer for the next bus, probably 30 mins later, such is the totally inadequate service. Adds so much stress to the already horrendous SYD transfer process.

On the D - I side of things I believe you can do as you please, they can't really police you and its up to you if you missed the connection doing a self transfer instead of on QF (once they scan your BP or i they're tight you can talk to the staff there and they can relay all the info etc).

On the I - D side of things, apparently once you do the bag drop you have to go through the bus. My partner and I tried self transferring as I wasnt going to be continuing but she would so I couldn't take the bus. The QF staff chased us down to tell us that she has to get on the bus once they took her bags apparently.

 

[Flyfrequently]

Eventually did the survey @bPeteb and encourage others to do the same.
I don't hold out much hope they will take much notice but went with my bucket list - priority, frequency,, signage, assistance with delayed flights

 

[AustraliaPoochie]

You can use the Tbus, but coming back from int -> dom with QF, its much better to use the QF interterminal bus, as it drops you off in the secure dom zone, instead of having to do dom sec screening out the front, at T3.
Or if you are flying JQd after that QFi flight.
Going from dom -> int, if you have an overnighter, the T bus is good, or if you have a few hrs between your dom -> int flight.
Or if you have flown in with the 2nd cousin ie JQ from T2.
Tho, yes, the QF interterminal bus can be crowded, filled to the brim, but in a way tho, if you put up with the sardine can, you are dropped off in a better spot than out the front of T1.
If they (Tbus) drops you off at T1, you will still have to go upstairs to int dep to go through int sec screening and passport control, but the QF bus drops you off in that little corner area, that hasnt got every Tom/Karen/Harry/Dic*/Mary fighting for the spot to get to the various counters to check in.
If you get the QF interterminal bus, you would already have your BP, and can just go up that set of long escalators, and go behind the check in counters to int dep sec screening, and immi.
Lots of variables.

 

[QFFHntrGthr]

MH have a status/business class bus for inter terminal transfers.

It's not a bus. MH business and entich platinum get an airside Mercedes limo transfer between the main terminal and satellite. It was better when they used the BMWs with the self opening and closing doors. The attendant opens and closes the car door at the main terminal with the Mercs but it's self help on arrival at both ends. The driver rushes to the boot to retrieve your cabin bag(s), I usually just let myself out and not wait for him to pop round.

 

[Lockyer Man]

Nobody has to use the QF inter terminal transfer bus. For either $7.30 off peak or $8.50 peak or jumping on the free T1 airport terminal transfer service, there are options for all passengers. If people actually read the survey and questions correctly, gather than getting into a bash Qantas attitude, they would see that QF has received a lot of complaints about the inter terminal service and they are wanting to receive further input with a view to improving it.

Yes I received it and I am also a person that has provided constructive input to Qantas in the past due to the issues (similar to other people’s experiences) that I have experienced.

Since QF introduced a supposed dedicated seating area and lane for ff travellers to use the service, it has been nothing but trouble with non-qualifying passengers pushing into the ff passengers queue etc. I have witnessed rudeness, bad attitudes towards QF staff and other bad behaviours , especially at the international terminal end for transfer to domestic flights. If the service is to remain, then QF needs to have a staff member at the international gate to ensure there is some kind of order there. I also agree that the type of bus needs to be updated to provide a proper airport experience. A narrow escalator also doesn’t do the service justice and the stairs that have to be negotiated at some points are also a hindrance.

Finally, the issue of priority baggage isn’t an issue because nobody travels on the bus with their hold baggage. It is a requirement in any country that the first incoming port of call off an international services is where immigration etc formalities are conducted. In my opinion, Australia has the worst record for how priority baggage is handled and so any changes to this could provide a way of improving the passenger experience between terminals. That said, the survey was only asking questions about the bus transfer service.

 

[ausfox]

It's not a bus. MH business and entich platinum get an airside Mercedes limo transfer between the main terminal and satellite. It was better when they used the BMWs with the self opening and closing doors. The attendant opens and closes the car door at the main terminal with the Mercs but it's self help on arrival at both ends. The driver rushes to the boot to retrieve your cabin bag(s), I usually just let myself out and not wait for him to pop round.

When we travelled on them last year they were small buses with nice seats accessed via a priority lane.

 

[QFFHntrGthr]

When we travelled on them last year they were small buses with nice seats accessed via a priority lane.

No in the main terminal, for departures, opposite gate G no priority lane of any sort. It's exclusively MH premium transfer. Go down the lift or escalator to arrive in a lobby. Show the staff member your boarding pass and she'll call up a car and escort you to it. For the arrivals in the satellite building for transfer to the main terminal, go through the barrier for the aerotrain, walk pass evergone else to the end towards the two lifts. Go down to the lobby and show her your boarding pass (the staff usually confirm you're flying MH as soon as they see you). I've been using it and last time in July and will again in Nov. I guess they don't tell you if you don't ask.

 

[elanshin]

No in the main terminal, for departures, opposite gate G no priority lane of any sort. It's exclusively MH premium transfer. Go down the lift or escalator to arrive in a lobby. Show the staff member your boarding pass and she'll call up a car and escort you to it. For the arrivals in the satellite building for transfer to the main terminal, go through the barrier for the aerotrain, walk pass evergone else to the end towards the two lifts. Go down to the lobby and show her your boarding pass (the staff usually confirm you're flying MH as soon as they see you). I've been using it and last time in July and will again in Nov. I guess they don't tell you if you don't ask.

Hmm we definitely didn't get directed to anything besides the regular premium bus line transferring from satellite to main terminal. Although our J boarding pass was just MH KUL-SIN so they may not consider that worthy.

We went to the satellite to use the MH F lounge as we had a solid 12h layover after arriving on D7.

 

[QFFHntrGthr]

Hmm we definitely didn't get directed to anything besides the regular premium bus line transferring from satellite to main terminal. Although our J boarding pass was just MH KUL-SIN so they may not consider that worthy.

We went to the satellite to use the MH F lounge as we had a solid 12h layover after arriving on D7.

We're getting rather off topic and probably should rest it here. I'll just add a final "no wonder there's always no wait time for a car"