Online or email contact for Qantas

[burmans]

I’m currently overseas for another couple of weeks and need to contact Qantas about a flight change they made.

I had a MNL - SYD flight via BNE end March. They cancelled the MNL - SYD flight and initially replaced it with MNL - SYD (leaving 8pm night rather than early morning) so no problem there but weirdly then SYD - BNE so I could catch my original BNE to SYD late afternoon flight.

They then replaced (2 hours later) with an 8 pm MNL - SYD flight but the original BNE to SYD flight, entailing an 8 hour layover.

In trying to change it shows the direct MNL to SYD flight as available but when I try to effect the change I get a system error 4000-0.

As calling is not currently an option is there any way to contact online or via email? Given the dates woul be happy to defer until return but have now received 2 emails telling me I have to accept or change!

 

[TheInsider]

No online - besides maybe X or Facebook

 

[alexczarn]

No online - besides maybe X or Facebook

Try FB Messenger.

 

[adenda]

Go to www.facebook.com/Qantas/ and click on the Message button. Be prepared for a lengthy wait for a response but you will get a response

 

[burmans]

Thanks, when I went onto messenger I realised I had used this option a few years ago, hence why I thought there was such an option. Will see how fast they are, fortunately in no real hurry!

 

[burmans]

Thanks, when I went onto messenger I realised I had used this option a few years ago, hence why I thought there was such an option. Will see how fast they are, fortunately in no real hurry!

Done in less that an hour, surprisingly efficient!

 

[AIRwin]

Done in less that an hour, surprisingly efficient!

TKWYA from a few years ago

 

[justinbrett]

Why wasn’t calling an option? There is a local number for the Philippines if you are there.

 

[burmans]

Why wasn’t calling an option? There is a local number for the Philippines if you are there.

I’m in Bangladesh! Yeah I probably could have found a way to call but not easy or cheap and who wants to spend that time on hold when you can do via chat!

 

[SYD]

I’m in Bangladesh! Yeah I probably could have found a way to call but not easy or cheap and who wants to spend that time on hold when you can do via chat!

Maybe not QF yet(?) but useful to check if companies / hotels etc are on WhatsApp. Easy to message but you can also call for free from OS using wifi.

Still, handy to know that messenger worked!

 

[justinbrett]

Maybe not QF yet(?) but useful to check if companies / hotels etc are on WhatsApp. Easy to message but you can also call for free from OS using wifi.

Still, handy to know that messenger worked!

Bring back Skype.

Depending on your phone provider, if you have WiFi calling enabled you can call back to Australia for free. This works for me on Telstra.

I have a permanent US eSIM with T-Mobile and if I need to call the states I can do it through that with wifi calling.