IFE broken QF2, what to expect

[ChrisMars]

Hello brain trust,
Apparently (sms notification) the upcoming QF2 SIN SYD has IFE broken in Y (and I imagine other canbins) Is there some ground for some sort of compensations, points or cash? What to expect, how to proceed?
Thanks!

 

[moa999]

Seen this a few times.. often it's a warning to download other apps, but it ends up the engineers get it working.

If it's not working id expect an offering of points

 

[flyingfan]

Similar threads have indicated after making an online complaint, getting 5k points, 3k points and nothing.

 

[Cloud9]

Take a tin whistle on board with you.

Start up a sing song.

See how bloody quickly they fix that IFE if a Qantas exec is on board.

 

[PERLHR]

Who do you contact please regarding failed IFE? PER-MEL the other week. Not working..in fact the A330 was really not working....delayed two hours including everyone off ..everyone on scenario. . Just rubbish flight all in first thing in the morning. Resulted in missed connection to AKL and around 6 hours at MEL after re booking. Thanks QF, again!!

 

[ChrisMars]

IFE was not working. CSM announced we would get an email with some compensations.
To my surprise, 2 days later, I received an email: "appologises, plus will send 10k points..." I checked and those points landed.

This is a massive surprise, I was expecting to have to make 10 calls to get 5k. Kudo to Qantas, and I the CSM for doing the right thing. Is Qantas actually trying to improve? Time will tell.

Oh, and I didn't have to do a sing song, the three babies in my area did a great job. I should have picked a few more rows away from the bulkhead. Lesson learned.

 

[PERLHR]

IFE was not working. CSM announced we would get an email with some compensations.
To my surprise, 2 days later, I received an email: "appologises, plus will send 10k points..." I checked and those points landed.

This is a massive surprise, I was expecting to have to make 10 calls to get 5k. Kudo to Qantas, and I the CSM for doing the right thing. Is Qantas actually trying to improve? Time will tell.

Oh, and I didn't have to do a sing song, the three babies in my area did a great job. I should have picked a few more rows away from the bulkhead. Lesson learned.

Sorry, I still think it's a poor offering..although I guess better than nothing. . That's a long flight. After all putting it into perspective, cancel a points only flight with QF and they deduct 6k points or something for the privilege. 10k can hardly get you a single flight in Australia.

 

[ChrisMars]

Sorry, I still think it's a poor offering. That's a long flight. After all putting it into perspective, cancel a points only flight with QF and they deduct 6k points or something for the privilege. 10k can hardly get you a single flight in Australia.

Yea, to be fair, I am mostly surprised that the CSM announced they would be compensation, and 2 days later an email plus some points landed automatically. No phone call to some untrained call center, no webform that get lost somewhere in a queue that no-one process.
Oh and to be clear, it's only the SIN-SYD QF2 leg. How many points would you say is fair?

 

[Cloud9]

Yea, to be fair, I am mostly surprised that the CSM announced they would be compensation, and 2 days later an email plus some points landed automatically. No phone call to some untrained call center, no webform that get lost somewhere in a queue that no-one process.
Oh and to be clear, it's only the SIN-SYD QF2 leg. How many points would you say is fair?

20k

 

[PERLHR]

20k

Agreed. Makes it a bit more acceptable.