/rant/
Even in Iceland (where I am having a great time at the moment) I heard about the surprise DSC offer so decided to book the flights to South Africa for Seat Son’s wedding next year. Stuffed around for ages using the user unfriendly multi city tool to book CBR-SYD-JNB-CPT-VFA-JNB-SYD-CBR, all in business except the inevitable dash-8 connections to/from SYD. Got a price of $17,387 for two - yikes that’s a lot of money, but I have been watching these fares for a while, and even on the latest sale the best price was just u der $17k.
Put in all the details, moved to the payment page and it errored out.
View attachment 466803
Tried again, same result. Despite the time zone difference, spoke to Seat Friend who will be attending the wedding and she’d had the same experience- and was charged twice for her failed bookings. So I bit the bullet and called QF to get it sorted out. Hard to do on a data only SIM but thanks to Mr Seat 0A’s technology smarts I had a VOIP app I could use.
End result, after nearly 3 hours on the phone and speaking to 4 people, no booking. Initially South Africa, handed off to Hobart, then back to South Africa resolutions team, and finally South Africa Resolutions supervisor. All actually useless. Including Hobart.
Along the way, I got the following gems:
* “there are no flights between SYD and CBR on 14 April 2026. Oh not even on 15 April. The earliest connection (to the arrival from JNB on 14 April at 1445) you can make will be 16 April.” I call total bs on that one.
* “ok I’ve put those flights in. The total will be $22,586 for 2 people.” “ well the web site said it would be $17k odd”. “Oh could you talk me through that so I can see what it shows? Oh look at that, it shows $17k odd. Well I can get approval to honour the web site price.” I should jolly well think so.
* can I have the name of the other passenger please?” “Sure, it’s Mr Seat 0A and his FF # is ….” “Why are you giving me his number? Do you want the flight booked under your number or his?” “Well I want both numbers on the booking so we both get the Double Status Credits for these flights” “I have never heard of that.” OMFG.
* “it won’t allow a connection to CBR after this flight.” By now I was so worn down I said, just leave off the connection thinking I’d get a reward seat, but the price then jumped from $17k odd by over $500 -
to take one less flight, which they could not explain
* “oh looks like I can’t book you on the code share JNB-CPT because it’s on a different airline, not QF” - kind of thought that’s what a code share was.
So as the rest of my travel group had been inside enjoying the Sky Lagoon for this whole time, I left it at that - and they incredulously said “but don’t you want us to make a booking for you?” Come on QF, what the actual? I want to drop $17k+change on you right now and you cannot manage to do it?
After a bit of a relax, I came back to hotel and tried again. The flights I wanted had now gone up to over $20k - and yes I cleared cache, changed browser and used a VPN. To say I was furious understates my level of sheer aggro towards QF at this point. So I recalculated the need for SC for Mr Seat 0A and me, and decided to blow some of my stash of points on Classic Plus Awards ~ 1.1 million points and $1900 got me CBR-JNB return for us both, and I booked the connections direct with Airlink for ~$2,500 thus yielding a saving of somewhere between $13-16k. Maybe it’s toaster territory, but I just could not face calling them about it any more. /rant/