Qantas Awards on Hawaiian Airlines

[Disco]

View attachment 463820View attachment 463820This is the flight I was trying to book it has a AS flight number

That's not good, perhaps the tech hasn't caught up with the new booking/coding requirements

 

[SYD]

That's not good, perhaps the tech hasn't caught up with the new booking/coding requirements

What’s the problem? It’s been mentioned earlier that all HA rewards flights will book with AS codes.

 

[Disco]

What’s the problem? It’s been mentioned earlier that all HA rewards flights will book with AS codes.

See post #12. I think they're trying to book and it's coming up with an error code despite the AS code. That's what I read, maybe have it wrong, been out and about today.

 

[SYD]

See post #12. I think they're trying to book and it's coming up with an error code despite the AS code. That's what I read, maybe have it wrong, been out and about today.

Yes, been following and just quizzed why you thought it was a problem having an AS code?

I just went through with a dummy booking LAS-HNL and it went through to PAX details without error. Didn’t want to go past that point.

 

[Disco]

Yes, been following and just quizzed why you thought it was a problem having an AS code?

I just went through with a dummy booking LAS-HNL and it went through to PAX details without error. Didn’t want to go past that point.

Misunderstanding, I was thinking they couldn't book even though it had the right coding. Good it booked for you and glad to know it works - I'm a bit cynical when it comes to qantas having had some past unnecessary complications.

 

[Dogsie82]

It’s the next screen after the PAX details is when the error occurs, I have now tried a whole heap of Hawaiian Airlines flights with AS flight numbers from different locations and they all do the same error.
Has to been some type of glitch in there system or something.

 

[SYD]

It’s the next screen after the PAX details is when the error occurs, I have now tried a whole heap of Hawaiian Airlines flights with AS flight numbers from different locations and they all do the same error.
Has to been some type of glitch in there system or something.

Unfortunately that first agent you spoke to was a classic HUACA situation - which is obviously a PITA if you were on hold for so long. But you’ll probably need to call again with the specific flight details you’re after, quoting the AS flight number. If they can’t see it, then it’s possibly “phantom” availability and the source of the error?